Can't reconnect to Dropbox sync after deleting previous Dropbox sync connection

gbourne

Yesterday I noticed 1Password stopped syncing with Dropbox, and persistently gave "sync failed" messages when I retried. Following the suggestion in a different post, I decided to delete my Dropbox sync connection and start over.

• First I updated to 1Password 7.7.6
• Went into Settings >Sync and deleted the Dropbox sync
• Quit 1Password and restarted my phone
• Opened 1Password
• Went to Settings > Vaults > Primary > Start Syncing > Sync with Dropbox

At this point I get a screen that says "One moment please ..." and there it stays until I hit cancel. I've tried this several times, even leaving the phone alone for several hours, but nothing happens.

I'm looking for suggestions!

gb

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1Password Version: 7.76
Extension Version: Not Provided
OS Version: ios14.7.1
Referrer: forum-search:Can't reconnect to Dropbox sync after deleting previous connection

ag_tommy

@gbourne

Have you seen our help topic? It may help.

https://support.1password.com/dropbox-troubleshooting/

gbourne

Thanks @ag_tommy ... honestly, I did some searching around, but my keyword searches yielded 1000 pages of results, so appreciate you directing me to a relevant article.

ag_ana

On behalf of Tommy, you are welcome @gbourne :) Let us know how things go :+1: