1Password 8 Early Access fails to scroll when editing item (external mouse)

jadchaar
jadchaar
Community Member
edited August 2021 in Desktop betas (Mac, Windows, and Linux)

I use an external Logitech mouse connected over bluetooth with a scroll wheel and my edit area does not scroll AT ALL when editing items in the 1P 8 early access. Scrolling works just fine with the touch pad. This really destroys my workflow since I spend most of my time with an external mouse with my laptop docked.

1Password Version: 1Password for Mac 8.2.0-56.BETA
Extension Version: Not Provided
OS Version: Not Provided

Comments

  • PeterG_1P
    PeterG_1P

    Hi @jadchaar, I'm sorry to learn you've encountered this problem with scrolling using an external mouse on 1Password 8 for Mac. I have reported it to our developers so the team can investigate what might be going on here. Thank you for your understanding!

    ref: dev/core/core#9682

  • tomy0000000
    tomy0000000
    Community Member

    This issue has actually been around for a while, not sure if v6 had this, but v7 definitely suffer from this, either.
    Same behavior are also observed on iTerm (An third party terminal) when you toggle the "Secure Keyboard Entry" option.

    I'm guessing that some mouse is scrolling by mimicking keyboard input instead of actually dispatch scrolling signal, which malfunctioned when the secure keyboard entry is activated.

  • PeterG_1P
    PeterG_1P

    Thanks for the context, @tomy0000000. We'll look into this. 👍

  • Ben
    Ben

    Hi all,

    I posted an update on this situation here. For convenience, I'll copy & paste what I said over there:

    I hadn't been able to reproduce this for a long time. Then I switched the connection for my MX Master 3 mouse from the RF dongle to Bluetooth (to troubleshoot an unrelated issue) and started seeing the "no scrolling" problem quite regularly. The team made some tweaks based on these findings, and those tweaks are available in the 80600056 nightly build. We would really appreciate it if you could give this build a try and see if the problems with scrolling persist.

    Please note that this fix will not fix scrolling while editing an item inside of 1Password, but should help prevent 1Password from blocking scrolling while running in the background, on the lock screen.

    To workaround the issue with scrolling while actively using 1Password I would suggest trying the USB RF dongle included with the mouse, rather than connecting via Bluetooth. It seems whatever Logitech is doing to make scrolling work while connected via Bluetooth is incompatible with Secure Input. That isn't something that we would be able to address directly on our end, other than by discontinuing our use of Secure Input (which is a non-starter). Secure Input is one of the important layers of protection 1Password has against key loggers.

    Please let us know if the latest nightly build improves this experience for you.

    Ben

This discussion has been closed.