Extension and app not connecting

leoji
leoji
Community Member
in Desktop betas (Mac, Windows, and Linux)

Hi! Early access has been so fun.

I've been struggling over the last few weeks to get the browser extension (running on Vivaldi) and the beta app (running on the Monterey public beta on a M1 mini) to connect. No matter what I do -- getting updates, reinstalling, reconnecting, toggling the settings -- I can't get the extension to call the app to unlock.

I'm pretty keen on this because it lets me unlock with Apple Watch, while having to type in my master password gets tedious after a few tries.

1Password Version: 8.2.2-6.BETA
Extension Version: 2.0.5
OS Version: 12.0 Beta (21A5304g)

Comments

  • cyberskier
    cyberskier
    Community Member

    I had the same issue with Vivaldi on three different Macs (1 Intel; 2 Apple Silicon). (I switched to Edge for now, so can’t comment on the status of Vivaldi as of a few days ago)

  • leoji
    leoji
    Community Member

    Is it just a Vivaldi thing?!

  • IamJerry
    IamJerry
    Community Member

    I had the same issue with edge browser

  • PeterG_1P
    PeterG_1P
    edited September 2021

    Hey @IamJerry @leoji @cyberskier, sorry to hear that something seems to be amiss here. I'd love to track this down for you and figure out what the issue is.

    Could you let us know what version of your browser you're using? That might help us narrow down the problem. Thanks! 😃

  • leoji
    leoji
    Community Member

    @PeterG_1P Of course! I'm on Vivaldi 4.1.2369.21, stable channel. I have also experienced it in Vivaldi Snapshot.

    The 1P beta extension is 2.1.0 and the Mac app is 8.2.2-19.BETA.

  • cyberskier
    cyberskier
    Community Member

    @PeterG_1P Since switching to Edge, I haven't used Vivaldi, but just opened it to see which version I last used and it is showing 4.1.2369.16 (Stable channel) (arm64). Not sure if it could have updated in the background, though, since my last use.

  • PeterG_1P
    PeterG_1P

    Thanks for the version info, folks! Here's what I know so far:

    1. It looks like we do not have support for Vivaldi in this current Early Access version of 1Password. I'm not sure on the details about this yet, but will be following up with the team members who would know to find out more. In any case, that might explain the Vivaldi difficulties specifically, @leoji.

    2. On the other hand, 1Password in Edge really should be working. @IamJerry , here's our quick guide to setting things right when your 1Password browser extension isn't performing properly. Let me know if these steps resolve the problem for you - if not, I'll be happy to connect you with a specialist team who can provide custom support and figure out what's going on.

    Thanks again for letting us know that this issue is a thing. I'll be keeping track of this one, and hope to have more for you as we go!

This discussion has been closed.