Hi everyone, I am a long time happy 1Password user and always enjoyed filling my passwords in Safari and Chrome by using the Cmd+\ shortcut whenever I encountered a sign in form. Today, I decided to give the 1Password 8 Beta and the newest browser extensions a try (versions see below). In principle, everything still seems to be working as expected (extensions show in the Browser toolbars and I can manually fill credentials using the respective buttons in the extension UIs), but the mentioned keyboard shortcut no longer works (neither in Safari nor in Chrome). In Safari, there is no reaction at all. In Chrome, the Mac menu bar flashes to 1Password for the fraction of a second, but no credentials are filled. This applies to all sites. I double checked 1Password preferences and the shortcut seems to be set correctly. I tried to re-set the shortcut, but that didn't help. My system is set to German and I'm using a German keyboard layout – maybe that may be a contributing factor? I would appreciate any help. Thank you! 1Password Version: 8.2.2, Build 80202060 Extension Version: 2.0.6 (Safari), 2.1.0 (Chrome) OS Version: macOS 12.0

Hi @Sventek! Our developers are aware of some problems with keyboard shortcuts on non-US keyboards, so this might actually be the same problem. I will let them know that you are also encountering this :+1: ref: dev/core/core#7697 I double checked 1Password preferences and the shortcut seems to be set correctly. I tried to re-set the shortcut, but that didn't help. Out of curiosity, when you say "re-set", do you mean that you also tried a different keyboard shortcut before setting this one again? Did you have the same issue also with a different shortcut?

Hi @ag_ana, Thanks a lot for your reply! Out of curiosity, when you say "re-set", do you mean that you also tried a different keyboard shortcut before setting this one again? Did you have the same issue also with a different shortcut? Yes, I tried an alternative shortcut (a simple one without special characters) and then changed it back to the default. None of them worked. Interestingly, all other shortcuts (except Fill in browser) work fine – it's just the one that doesn't show any effect.

@Sventek Thanks for confirming those details. I have a feeling your suspicions are correct, that the German layout may be applicable here. If you change your keyboard to a US keyboard layout, for testing purposes, does the shortcut work for you then? ref: dev/core/core#7697

Hi ag_chantelle, I just tried doing that (changing MacOS to the US layout, reregistering the shortcut and then testing it), but unfortunately, the issue remains. Just to clarify: is the shortcut setting in the main 1Pass app (as shown in the screenshot below) supposed to have an impact on the new standalone browser extensions at all, or do these extensions have a their own shortcut settings somewhere and I just didn't find them yet? As I mentioned before, the three other shortcuts work perfectly fine.

@Sventek Just to clarify: is the shortcut setting in the main 1Pass app (as shown in the screenshot below) supposed to have an impact on the new standalone browser extensions at all, or do these extensions have a their own shortcut settings somewhere and I just didn't find them yet? As I mentioned before, the three other shortcuts work perfectly fine. Yes, as long as you have integration enabled the shortcuts will work. The only default shortcuts in the browser are activate or lock the extension. That said, we've had some versions where the shortcut only behaved in certain circumstances. For example, if you had a single Login saved for the site it should autofill immediately, but if you have multiple Logins then filling from the inline menu would be the way to go. I'd be interested to know if the behaviour improves with the beta version of 1Password for Chrome. Would you be willing to give it a try? You can install it from here: https://support.1password.com/betas/#install-a-beta-release-of-1password-in-your-browser. Be sure to disable your current version before testing. Let me know how it goes. I'll be here to help.

Browser Autofill Shortcut does not work

20 Replies

Former Member
4 years ago
I am using the production version of 1Password 8

1Password for Mac 8.8.0

80800203, on PRODUCTION channel

And form fill is VERY unreliable. It does not work more times than it does. This is a HUGE step back from 1password 7 when it worked reliably. Not sure how this is even production software when it does not do the CORE function of what its purpose is. Not sure how this even passes unit testing, let alone functional testing.

Almost always, I have to try 2-3 times of Cmd+/ for it to fill - and often I have to move cursor to a different field on second or third try for the form to fill..

Is someone even looking into this? I am on Mac OS 12.5..

Ticket # UNV-21149-852
Jack_P_1P
1Password Team
4 years ago
Hi @MindFad:

That definitely isn't the experience we want you to have when using 1Password. I'd like to ask you to create a diagnostics report from your Mac, as well as a console log:

Sending Diagnostics Reports (Mac)

Save a console log for 1Password in your browser

Attach the diagnostics report and the console log to an email message addressed to support+forum@1password.com.

With your email please include:

A link to this thread: https://1password.community/discussion/123570/browser-autofill-shortcut-does-not-work#latest

Your forum username: mindfad

You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!
Former Member
4 years ago
Just popping in to say that the autofill shortcut doesn’t seem to work any longer for me as well on the latest beta build (neither does ⇧ ⌘ Spacebar for Quick Access). Previously it would initiate asking for a password, but no longer. Have to manually click 1Password in the Dock or click the toolbar icon in Safari to get it to ask for the password unlock. After this, both shortcuts usually work fine (while the unlocked state is active; after it auto-re-locks, the shortcuts are dead again).

macOS 12.3.1

1Password 80700090 beta.
Former Member
4 years ago

macOS 12.3.1

1Password for Mac 8.7.0, 80700090, on BETA channel

Tried with Safari, Opera, Chrome, same result.
1P_PeterG
Community Manager
4 years ago
Thank you for letting us know, @guyrozendorn, and I'm sorry to learn this has been your experience. Can you let us know what platform (Mac, Windows, Linux) you're using, as well as what version of 1Password you're on? We'll be happy to further pursue this on our end.
Former Member
4 years ago
It worked great for me w/ 1P7, but does not work at all in 1P8.
Jack_P_1P
1Password Team
4 years ago
Hey dgbeecher:

Thanks for following up. We're actively investigating situations where the Fill in Browser shortcut doesn't work as expected, so stay tuned as we continue to work on this.

Jack
dgbeecher
Dedicated Contributor
4 years ago
1Password 8 "Fill in Browser" works maybe half the time for me. I do have "offer to fill and save password" enabled in 1Password for Safari. I have standard US keyboard layout enabled.

This feature worked 90% of the time on 1Password 7, so it's sad to now be running into this problem so often. Please let me know what I can test or try to improve this.

I'm using 1Password for 8.5.0, 1Password for Safari 2.2.3, macOS 12.1.
Jack_P_1P
1Password Team
4 years ago
Hey @Sventek:

Glad to hear that gets you close to what you'd like to see. Be sure to let us know how you like it!

Jack
Former Member
4 years ago
Hey @"jack.platten",

As we rely on 1Password in the browser to do the heavy lifting on field detection, using ⌘+\ to fill does require 1Password in the browser to at least have "Offer to fill and save passwords" enabled in Settings (Right click the 1Password icon in your browser's toolbar, choose settings, then the Autofill section). The autofill menu can be configured to not drop down automatically on field focus however, using the option "Show autofill menu on field focus".

This helps a lot, thank you! Only enabling the top option and keeping the lower one disabled seems to get me rather close to the intended result. I'll try this for a while. :-)