Chrome Extension No Longer Works, Stuck in Loop [1Password Classic]
Mac Version: 10.14.6
Chrome: Up to Date
1Password: Up to Date
Steps to recreate:
- Try to sign into a website from Chrome using the command backslash shortcut.
- A popup appears from Chrome saying I need to install the extension. It is already installed, but I try again.
- Try again, problem repeats.
It says the desktop app is required. I have it and it is open.
I've tried rebooting Chrome, no luck. Is this fixable? And if so how?
Thanks for any help.
1Password Version: 7.8.6
Extension Version: 4.7.5.90
OS Version: 10.14.6
Comments
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It looks like your 1Password might be out of date. Can you go to 1Password > Preferences > Updates, and check for updates? Once that is done, I'd like us to try and re-establish communication between 1Password and Chrome:
- Quit 1Password completely by clicking the 1Password menu beside the logo and choosing Quit 1Password Completely
- Quit your browser.
- Open and unlock 1Password.
- Open your browser and test again to see if the issue is resolved.
If you're still having troubles, I'd like to ask you to create a diagnostics report from your Mac: https://support.1password.com/diagnostics/?mac
Send the report to us at support+x@1password.com with a link to our current discussion. One of our team members will have a look and let you know what we find.
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Hello,
Thank you for helping me. I did that before posting, and it says I'm running the latest version. I just checked again and it says I have the latest version. But I can see on a different computer there is a newer one. I don't know how to get it to update since it thinks I'm up to date.
However, I tried your steps and here's what happened. There was no option to Quit 1Password Completely, just a simple quit 1password, so I did that. I did get it working again, so that's good. But I'm not sure what to do about the fact that I can't access the latest version.
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I'm glad to hear quitting 1Password and your browser did the trick for you. I suspect you didn't have the Quit 1Password Completely option in the menu since it was only introduced with version 7.8.7. If you don't have the update file available, I suspect this might be managed via your enterprise. Does your company usually deploy updates on your behalf, or do you have permissions install apps yourself?
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Ah, I bet that's it. My company asks us to use it - I never considered that. I will check with them!
Thank you so much for your wonderful help!
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You are most welcome @erinlowell!
If you discover that you do have permissions, let us know and we'll be happy to help get you to the latest version. :+1:
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