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Forum Discussion

  • kop48's avatar
    kop48
    Occasional Contributor
    4 years ago

    My 1Password Safari extension is trying to get me to sign into 1Password Online rather than connecting to the Desktop app...?

  • Former Member's avatar
    Former Member
    4 years ago

    I'm seeing the same and it also appears to prevent the keyboard shortcuts for fill in browser from working correctly.

  • 1P_Ben's avatar
    1P_Ben
    Icon for 1Password Team rank1Password Team
    4 years ago

    Hi folks,

    I'm sorry to hear you're having trouble getting 1Password for Safari to connect to the desktop app. To help track this down I'd like to take a look at a diagnostic report from the desktop app as well as the console logs from 1Password for Safari. To facilitate that, please:

    • Quit and relaunch 1Password
    • Quit and relaunch Safari
    • Attempt to open 1Password for Safari
    • Turn on Safari > Preferences > Advanced > Show Develop menu in menu bar
    • Select Develop > Web Extension Background Pages > 1Password for Safari - Background Page
    • Click the down arrow (4th icon from the left at the top) to download the web archive
    • In 1Password select 1Password > Preferences > Advanced > Send Diagnostics

    Please email us both the web archive from Safari and the diagnostics from 1Password to support+forum@1password.com, and include your forum username as well as a link to this thread. Once you email in you should get an automated reply from BitBot with a support ID. If you post that ID here please we can 'connect the dots.'

    Thank you!

    Ben