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Forum Discussion

System's avatar
System
Super Contributor
4 years ago

1Password for Safari app integration

This discussion was created from comments split from: 1Password 8 - Lost Safari Extension.
betas
1P_Ben's avatar
1P_Ben
Icon for 1Password Team rank1Password Team
4 years ago

Hi folks,

I'm sorry to hear you're having trouble getting 1Password for Safari to connect to the desktop app. To help track this down I'd like to take a look at a diagnostic report from the desktop app as well as the console logs from 1Password for Safari. To facilitate that, please:

  • Quit and relaunch 1Password
  • Quit and relaunch Safari
  • Attempt to open 1Password for Safari
  • Turn on Safari > Preferences > Advanced > Show Develop menu in menu bar
  • Select Develop > Web Extension Background Pages > 1Password for Safari - Background Page
  • Click the down arrow (4th icon from the left at the top) to download the web archive
  • In 1Password select 1Password > Preferences > Advanced > Send Diagnostics

Please email us both the web archive from Safari and the diagnostics from 1Password to support+forum@1password.com, and include your forum username as well as a link to this thread. Once you email in you should get an automated reply from BitBot with a support ID. If you post that ID here please we can 'connect the dots.'

Thank you!

Ben