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1password (v7.7.189) always crash when creating new entry in Windows 11 official (Build 22000.194)

hntn7077
hntn7077
Community Member
in 1Password 7 for Windows

Dear 1password customer support,

1password (version 7.7.189) always crash when creating new entry in Windows 11 official (Build 22000.194).
I try to reach your team on Help section last week but dont see reply so I post in forum here.

1Password Version: 7.7.189
Extension Version: Not Provided
OS Version: Windows 11 official (Build 22000.194)

Comments

  • ag_ana
    ag_ana
    1Password Alumni

    Hi @hntn7077!

    I try to reach your team on Help section last week but dont see reply so I post in forum here.

    We can check the status of your request for you. Have you received a ticket number to your email address?

  • hntn7077
    hntn7077
    Community Member

    Hi @ag_ana

    It is strange i can not find support confirmation email on my emai. Can you check for me (my license account is huantt777@outlook.com)

    Btw, I dont encounter this symtomp on windows 10. So it must be incompatible with windows 11.

  • 1P_Gem
    1P_Gem

    Hi @hntn7077! Thanks for the additional information. We'd love to investigate this further for you - would you be able to email over a diagnostics report and any Event Viewer logs for us to dig into? You can get these by following the steps on both pages below:

    Attach both files in an email to support+windows@1Password.com along with a link to this discussion, and a member of our team will get back to you.

This discussion has been closed.