Mac app and Chrome extension aren’t speaking anymore

elyran
elyran
Community Member
in 1Password in the Browser

for the past few days I am having a lot of problems with 1P...
from the app/extension not using Touch ID and always asking me for my master password...

now I have a problem that the mac app does not recognize that I have the chrome extension installed.
the mac app shows the prompt to install the chrome extension, even though it's already installed and I am logged in to it.

tried to disable and re-enable the setting in the extension "Enable Mac app integration" - it didn't help

really bummed that all the recent updates broke many things and making 1P harder to use.... :(

1Password Version: 7.8.8
Extension Version: 2.1.1
OS Version: macOS 11.6

Comments

  • ag_ana
    ag_ana
    1Password Alumni

    Hi @elyran!

    I would like to ask you to generate a diagnostics report from your Mac and email it to us to support+forum@agilebits.com, so we can take a closer look at why this is happening to you.

    After you have sent the email, please feel free to post the ticket number you received so we can locate your message and connect it with this forum discussion.

    Looking forward to your message!

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