Item duplication, switching from local to account

I'm still in the process of setting up all my devices with a 1Password account, switching from using a local account. When I did it on my iPhones, it duplicated all of my passwords. I had to go through one by one and delete the duplicate. I've done it now on one of my computers. I now have a new set of duplicates. Is there a way to stop having it duplicate my passwords every time I try to switch a device to a 1Password account? Also, I don't understand why I now have a "Personal" vault and a "1Password" vault. Thanks.


1Password Version: 7
Extension Version: 7.8
OS Version: macOS 10.15.7

Comments

  • BenBen AWS Team

    Team Member
    edited October 5

    Hi @ran_1020

    Also, I don't understand why I now have a "Personal" vault and a "1Password" vault

    This is likely the source of the duplicates. When you view two items that appear to be duplicates, are they in the same vault, or is one in the Personal vault and one in the 1Password vault? Everything should be in Personal, and 1Password should be deleted. I would recommend logging in at https://my.1password.com and making sure all of your data appears in the Personal vault there, and then deleting any other vaults.

    Ben

  • No, it look like the "1Password" vault only has maybe 50 items, none duplicates in there, and the "Personal" account has all the duplicates within it. Do you know why I have a Personal vault and a 1Password vault? The third local vault was deleted when I used the option in 1Password 7 to migrate, although maybe I made the mistake of signing in to my account when I was still using 1Password 6.

  • BenBen AWS Team

    Team Member

    although maybe I made the mistake of signing in to my account when I was still using 1Password 6.

    That may be a factor. So that we can get a better picture of the current state, and offer the best instructions for moving forward, I'd like to ask you to create some diagnostics reports, one from each of your devices:

    Attach the diagnostics to an email message addressed to [email protected].

    With the email for each report please include:

    You should receive an automated reply from our BitBot assistant with a Support ID. Please post that ID here. Thanks very much!

    Ben

  • Will do, thank you!

  • ag_anaag_ana

    Team Member

    On behalf of Ben, you are welcome @ran_1020!

  • ran_1020ran_1020
    edited October 6

    The diagnostic reports seemed like a lot of work so I just went ahead and moved everything from the vault named “1Password” to the “Personal” vault and then deleted the 1Password” vault. I noticed a tool that deleted duplicates, so I used that and it got rid of some. I went through and manually deleted the rest. Then on my final computer that I hadn’t switched over to a 1Password account yet I made sure to update from 1Password 6 to 7 first, then did the account migration and this time it went smoothly. Thank you!

  • joshua_1pjoshua_1p

    Team Member

    Hey @ran_1020

    That is awesome news. I am so glad to you were able to get everything moved over. If you ever have any other questions/concerns, please let us know. We are always happy to help!

Leave a Comment

BoldItalicStrikethroughOrdered listUnordered list
Emoji
Image
Align leftAlign centerAlign rightToggle HTML viewToggle full pageToggle lights
Drop image/file