Signing back into the Community for the first time? You'll need to reset your password to access your account.  Find out more.

Forum Discussion

bmorgenthaler's avatar
bmorgenthaler
New Contributor
4 years ago

1Password 7 App not showing suggestions until you select it manually.

When on a website and I bring up 1Password through the extension I get the correct suggestion results for the website in question. However when I click on the 1P app in my tray the suggestions are just my favorites or blank. However if I click on the drop down and hit Suggestions again, so selecting what is already selected, then the suggestions appear correctly.

I just noticed this today so I don't know with which update this changed but it had previously been working.

  • MacOS 11.6
  • 1Password 7.8.8 (70808005) - Not app store
  • Firefox 92.0.1
  • 1Password Beta Extension 2.1.3

1Password Version: 7.8.8
Extension Version: 2.1.3
OS Version: macOS 11.6

browser extension
  • Former Member's avatar
    Former Member
    4 years ago

    I'm seeing the same in Safari on Monterey Beta.. yet in Chrome all is fine. Very strange behaviour.
    Also, the Safari inline menu doesn't show up either.

  • Former Member's avatar
    Former Member
    4 years ago

    bmorgenthaler@, @xyzulu:

    What did you configure under 1Password for Mac Preferences > Mini tab > Open 1Password to dropdown menu? Is it set to "Suggestions"?

  • Former Member's avatar
    Former Member
    4 years ago

    Yes, I think it was. Let me change that and see if it helps

  • Former Member's avatar
    Former Member
    4 years ago

    I tried all 3 options.. still no inline menu.

  • Former Member's avatar
    Former Member
    4 years ago

    I'm not sure I fully understand the issue you are reporting.

    Can you please provide us with a step-by-step instructions on how to reproduce this? Be as specific as possible, including descriptions of where to click and when.

    As for the inline menu not showing, that seems to be an issue with the Monterey beta as we've received similar reports from other users.

  • Former Member's avatar
    Former Member
    4 years ago

    So, Safari.. 1password 7 (latest version).
    Logged in to 1password.. the icon shows in the form field.. but no inline menu pops-up or shows when clicking on the 1password icon in the form field.

    I've tried to disable keychain.. makes no difference.

  • Former Member's avatar
    Former Member
    4 years ago

    Thanks for the screenshot @xyzulu .

    Can you please try the following:

    1. Right click the little 1Password icon on the top menu bar of your Mac (where the clock is) and select "Quit 1Password Completely".
    2. Quit Safari by right clicking its icon in the Dock and selecting "Quit".
    3. Open and unlock 1Password.
    4. Open Safari and click the 1Password extension icon in Safari's toolbar, see if it opens and functions properly. If it does, go to this website again and see if the inline menu opens and suggests autofill (but keep in mind if you're on Monterey beta it might not show up regardless).
  • Former Member's avatar
    Former Member
    4 years ago

    Ahh.. you wrote: "As for the inline menu not showing, that seems to be an issue with the Monterey beta as we've received similar reports from other users."

    Well.. that might explain it then.

  • Former Member's avatar
    Former Member
    4 years ago

    I tried.. the 1Password extension works just fine.. but the inline menu is still missing.

  • Former Member's avatar
    Former Member
    4 years ago

    Thanks for testing it, @xyzulu .
    Hopefully things will work better when the stable version of Monterey arrives.