The 1P7 Safari Extension isn't showing Rich Icons
They've been enabled in the app for quite some time and over the past few days they stopped working. I'm sure it was when I updated.
1Password Version: 1Password 7 Version 7.9 (70900001) 1Password Store
Extension Version: 7.9
OS Version: 11.6
Comments
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Hi @khaosspawn!
I have just tested this and rich icons are still appearing for me, so that should work for you too. Can you please try quitting 1Password completely (right-click on 1Password mini in the menu bar at the top right of your screen > Quit 1Password Completely), quitting Safari, and then relaunching both?
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I just tried. Still not showing rich icons. Are there any cache type things I should clear?
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I'm having the same issue. Just started happening.
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The only option I know of is under 1Password Preferences > General tab, by toggling the Enable rich icons checkbox. Does that help?
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Can you confirm what version of the 1Password app, 1Password browser extension and of macOS you are running?
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It’s 1Password 7.9 and the extension is the one included. macOS is 11.6.
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1Password Version: 1Password 7 Version 7.9 (70900001) 1Password Store
Extension Version: 7.9
OS Version: 11.60 -
I would like to ask you to generate a diagnostics report from your Mac and email it to us to support+forum@agilebits.com, so we can take a closer look at why this is happening to you.
After you have sent the email, please feel free to post the ticket number you received so we can locate your message and connect it with this forum discussion.
Looking forward to your message!
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Sent!
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Hello @khaosspawn,
Thank you for sending us an email. Let us continue our conversation there and I will upload the results here.
ref: KYP-62776-928
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After working with @khaosspawn, I confirm that it is a known bug in the 1Password inline menu on Safari that doesn't show custom icons. I am sorry for the inconvenience. Please be patient and stay up to date with the latest version of 1Password. That is the best way to get all the fixes and features.
ref: dev/apple/issues#5529
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Hi @Nhat_Nguyen - any updates on a fix? This is still happening for me.
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Not yet @khaosspawn, sorry!
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@ag_ana This seems to be happening in 1P8 also.
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That is what I was expecting: looking at the issue details and at what Nhat wrote, the issue is with the extension, so it seems that the app version you use is irrelevant :+1:
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Has there been any progress with this? I can understand the slightly lower priority but when someone takes the time to create a custom rich icon the fact that you don't see it on a daily basis is glaring.
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Hey @TWhittington:
Thanks for checking in here! I completely understand how annoying it would be to not see your custom icons, but I don't have anything to share just yet.
Jack
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I just had the same issue in 1Password in the browser extension 2.3.0.beta. Custom icons were not shown... So I had to disable and enable the setting.
After restarting, the browser custom icons are shown correctly... Maybe this could help here, too?
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