The 1P7 Safari Extension isn't showing Rich Icons

khaosspawnkhaosspawn Junior Member

They've been enabled in the app for quite some time and over the past few days they stopped working. I'm sure it was when I updated.


1Password Version: 1Password 7 Version 7.9 (70900001) 1Password Store
Extension Version: 7.9
OS Version: 11.6

Comments

  • ag_anaag_ana

    Team Member

    Hi @khaosspawn!

    I have just tested this and rich icons are still appearing for me, so that should work for you too. Can you please try quitting 1Password completely (right-click on 1Password mini in the menu bar at the top right of your screen > Quit 1Password Completely), quitting Safari, and then relaunching both?

  • khaosspawnkhaosspawn Junior Member

    I just tried. Still not showing rich icons. Are there any cache type things I should clear?

  • I'm having the same issue. Just started happening.

  • ag_anaag_ana

    Team Member

    @khaosspawn:

    The only option I know of is under 1Password Preferences > General tab, by toggling the Enable rich icons checkbox. Does that help?

  • ag_anaag_ana

    Team Member

    @jsinglestein:

    Can you confirm what version of the 1Password app, 1Password browser extension and of macOS you are running?

  • @ag_ana

    It’s 1Password 7.9 and the extension is the one included. macOS is 11.6.

  • khaosspawnkhaosspawn Junior Member

    1Password Version: 1Password 7 Version 7.9 (70900001) 1Password Store
    Extension Version: 7.9
    OS Version: 11.6

  • ag_anaag_ana

    Team Member

    @jsinglestein, @khaosspawn:

    I would like to ask you to generate a diagnostics report from your Mac and email it to us to [email protected], so we can take a closer look at why this is happening to you.

    After you have sent the email, please feel free to post the ticket number you received so we can locate your message and connect it with this forum discussion.

    Looking forward to your message!

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