The icon shows no reaction

The icon shows no reaction on monitor 1 when I click on it. I can open it on monitor two.

No reaction. Neither when I click on the 1Password icon in the menu bar, nor when I click on the extensions icon.

Restarting did not help either.

I have already activated 1Password in Safari, see screenshot.

The key combination does not work either.

Strangely enough, I now received an email that I had logged into 1Password in Safari, even though I had not entered a password.
It's my IP address, location and computer hardware.

I only accessed the settings by right-clicking.

What can I do to make this finally work?

1Password Version: 7.9
Extension Version: 7.9
OS Version: macOS 11.6


  • ag_anaag_ana

    Team Member

    Hi @Zuano!

    I would like to ask you to generate a diagnostics report from your Mac and email it to us to [email protected], so we can take a closer look at why this is happening to you.

    After you have sent the email, please feel free to post the ticket number you received so we can locate your message and connect it with this forum discussion.

    Looking forward to your message!

  • [#BVF-93664-422]

  • ag_chantelleag_chantelle

    Team Member

    Thanks @Zuano. I've been able to find the ticket. I'll reply there for you.

    ref: BVF-93664-422

  • For others:

    completely closing 1Password and Browser helped and open first 1Password then Safari again helped.


  • ag_chantelleag_chantelle

    Team Member

    Thanks for sharing the outcome @Zuano! :smile:

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