Blue 'Open 1Password' button does nothing Chrome extension

jbanjo
jbanjo
Community Member
in 1Password in the Browser

The extension icon has a lock on the bottom right. The window pops open but the blue Open button does nothing.
The app is open and running. The Safari extension works fine.
The classic extension for chrome works but it's slow to use.
Everything has been updated and restarted. 'Integrate with 1Password App' is checked in settings.
What am I doing wrong?

1Password Version: 7.7 Beta-4
Extension Version: 2.1.3
OS Version: macOS 11.6

Comments

  • ag_ana
    ag_ana
    1Password Alumni

    Hi @jbanjo!

    Everything has been updated and restarted. 'Integrate with 1Password App' is checked in settings.

    If you turn the integration off and then on again, does the extension unlock again?

  • jbanjo
    jbanjo
    Community Member

    No luck. I should add that I'm using the licensed stand alone app without the subscription. I don't know if that makes a difference?

  • ag_ana
    ag_ana
    1Password Alumni

    @jbanjo:

    That does make a difference :) Please remove extension version 2.1.3 which you have installed, and replace it with the classic extension:

    Get the 1Password classic extension

    The new extension you have currently installed only supports vaults on 1Password.com :)

This discussion has been closed.