1Password Not Opening from Toolbar ios15

RobertChiliDog

When I try to use the password pop-up, I followed the instructions to click on aA on the toolbar, then 1Password. It awaits for the master password but does not open up or progress anywhere.

ag_ana

Hi @RobertChiliDog!

What version of the 1Password app is this happening with, and on what version of iOS exactly?

RobertChiliDog

Hi there, latest version of 1Password and iOS 15.0.2

Ben

Thanks @RobertChiliDog. I realize it is a bit of a cliche, but could you please try restarting the device and see if that helps?

Restart your iPhone - Apple Support

Ben

RobertChiliDog

No difference
As per attached, I enter my master password and nothing happens when you touch the right arrow. When you click done, it closes with no action.

ag_ana

@RobertChiliDog:

I would like to ask you to generate a diagnostics report from your iOS device and email it to us to support+forum@agilebits.com, so we can take a closer look at why this is happening to you.

After you have sent the email, please feel free to post the ticket number you received so we can locate your message and connect it with this forum discussion.

Looking forward to your message!

RobertChiliDog

Done

ag_ana

Thank you @RobertChiliDog! Have you received a ticket number already?

Aphex

If there will be solution for this issue, please let me know because I have the same problem like @RobertChiliDog

RobertChiliDog

No I have not.

RobertChiliDog

Hi Ag_Ana, I’ve not had a ticket assigned. If this helps to fast track resolution, please assign a ticket.

ag_ana

@RobertChiliDog:

I see that you got your ticket number assigned yesterday already. You can see it in the subject of the email message we sent you and you replied to :+1: In this case, it's [#SEF-62257-751].

I also confirm that I have managed to locate your diagnostics report in our system, so we will take a look and someone will get back to your email as soon as possible.

Thank you for your patience!

ref: SEF-62257-751

cjcolyer

I'm having exactly the same problem. Tapping on the 1password extension icon prompts for the master password, then nothing happens. I submitted a help request with a diagnostic report (holding out hope that I'll actually get a helpful response... I've NOT had any good experiences with your asynchronic user support so far). So far I've not gotten a ticket or any indication that my request was received.

iPhone 11, iOS 15.0.2. 1Password 7.9.1.

Jack.P_1P

Hi @cjcolyer:

I've located your message to us as well as your diagnostics report, so we'll take a look and be in touch as soon as possible.

Jack

ref: ERI-58895-541

Aphex

Is the problem already resolved?

Jack.P_1P

@Aphex:

We're still investigating the source of this issue. As a workaround for now, using the Go button on the keyboard will unlock 1Password for Safari. Let me know if you're still running into trouble.

Jack

Aphex

@jack.platten:
I can confirm that workaround works :) Thanks!

ag_ana

On behalf of Jack, you are welcome @Aphex, that is good to hear :)