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siplhium's avatar
siplhium
New Contributor
4 years ago

"Unable to Save" password

I'm trying to log in to a TP-Link's tech support community site with password I created and saved in 1Password. First, 1Password doesn't offer me a password to fill in, even though I have the site's URL in the 1Password record. So I decided to create a new login with a different name. ONly this time 1Password tells me that it can't save the password. What's going on?

The site url is https://community.tp-link.com/

I'm using Chrome v95.0.4638.54

1Password Version: 7.9
Extension Version: 2.1.3
OS Version: macOS 10.15.7

browser extension
  • ag_chantelle's avatar
    ag_chantelle
    Icon for 1Password Team rank1Password Team
    4 years ago

    Great to hear siplhium! Feel free to reach back out if you need us again. Have a safe and happy day! :smile:

  • ag_chantelle's avatar
    ag_chantelle
    Icon for 1Password Team rank1Password Team
    4 years ago

    siplhium

    It looks like Chrome is having some trouble reaching the database to save your Login. Can you try the following and let me know if it resolves the issue?

    1. Right-click on the 1Password icon on Chrome's toolbar > Remove from Chrome.
    2. Install a fresh copy of 1Password from here > Close and Open Chrome > Try 1Password again.