The app was not correctly configured and cannot access your Dropbox



  • Just found this thread after suddenly encountering the same problem - suddenly 1Password app on the Samsung Note 20 Ultra 5G stopped syncing via Dropbox. It's already very frustrating, but it's even worse for me...

    I completely reinstalled everything - Dropbox and then the 1Password app. Now, when I launch the 1Password app, a welcome screen appears asking me to register and asking, "Already using 1Password?" and four options -, Dropbox, WLAN Server and Local storage.

    So, when I choose Dropbox, I see a screen with a single field asking me to enter my master password, but only for a split second. Then I get the message: "Error: The app was not configured correctly and cannot access your Dropbox. OK."

    Even when I manage to return to the previous screen and enter my master password (actually, it can be anything - I tried), the app says: "There was an error locating your vault in Dropbox (UNKOWN_VALUE). Please, try again."

    Next thing is that if I use syncing via WLAN server, which works, then I have no option to change how I sync afterwards. There is simply no more choice...

    Any advice on how I can fix this would be greatly appreciated. Thank you.

  • I'm having the same issue, and because I'm on Chrome OS I can't use the workaround. Any help would be appreciated.

    OS: Chrome OS 94.0.4606.124 (factory reset)
    I have zero linked devices in my Dropbox account. Dropbox is not installed on Android.
    App: I can repro this on 7.9 and 7.9.1.BETA-2

    Repro steps:

    1. Install 1Password from the Play Store
    2. Start 1Password
    3. Click Dropbox
    4. Chrome opens. Click Allow.
    5. Dropbox opens. Enter your passphrase.


    Vault opens

    Actual: Toast with "There was an error locating a 1Password vault in Dropbox (UNKNOWN_VALUE). Please try again."

    Because I'm on Chrome OS, not an Android phone, I can't use the hardware back button workaround.

  • Same issue. 1passwqord 7.9 android on a Samsung ultra 20 wants to up my opvault. I use 1password (cloud) on all my devices and did use dropbox many years ago. I removed the dropbox app. Still bugging me to upgrade. I went to dropbox and renamed the folders where the old data was. The last time the files were touched was over two years ago. I changed the folder names. Before this when I let android do the upgrade it would time out. I'm, guessing. I use this on my mac, iphone, windows and no issues just my android phone. It's making me nuts.

  • periperi

    Team Member

    Hey everyone! Dropbox fixed this issue in the 262.2.2 update which was released a few days ago. Please update Dropbox and let us know if that resolves the issue!

  • Hello

    is work for me

    Thanks you

  • Glad to hear it's working for you now @brian5542! :smile:

  • ag_anaag_ana 1Password Alumni


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