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Error when extracting upgrade

Rich Gibson
Rich Gibson
Community Member
in 1Password 3 – 7 for Mac

I have a new MacBook air and when I try to upgrade to 3.8.20 it repeatedly fails on extraction both for primary and secondary sites.

Thanks, Rich

Comments

  • khad
    khad
    1Password Alumni

    It sounds like your 1Password installation may be damaged. To resolve this:

    1. Visit the 1Password download page:
      http://agilebits.com/downloads
    2. Click on the "Download Now" button under "1Password 3"
    3. Quit your web browser and 1Password, if it's running
    4. Drag the newly downloaded version of 1Password to the same location as any previous one -- replacing it

    Your information is stored in a data file separate from the application, so it will not be harmed by this procedure.

    Please let me know how it goes. :)

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