Windows Hello Facial Unlock - 'Something Went Wrong'
Been having a problem with unlocking 1PW after initial unlock with Windows Hello facial recognition unlock. My face will be recognized, but I'll get a message that says "Something went wrong. Please try again."
I can click OK, but the process will repeat. If I cancel, I can use the Windows Hello PIN unlock and it works perfectly every time. Facial unlock works to sign in/out of the computer and to lock/unlock it every day.
Been having this problem most of this year. Was hoping a Windows update would fix it, but nothing yet.
1Password Version: 7.9.825
Extension Version: 2.1.3
OS Version: Windows 10 21H1
Comments
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Hi @Mgs0008b221:
That definitely isn't what we want you to be experiencing when using Windows Hello to unlock 1Password. To get some more details, I'd like to ask you to create a diagnostics report from your Windows PC:
Sending Diagnostics Reports (Windows)
Attach the diagnostics to an email message addressed to
support+forum@1password.com.With your email please include:
- A link to this thread: https://1password.community/discussion/124809/windows-hello-facial-unlock-something-went-wrong#latest
- Your forum username:
Mgs0008b221
You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!
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[#GNW-83853-536] is my Support ID number. Thanks!
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Hello @Mgs0008b221, we have received your message (thank you!) and will continue your case over there. Thanks for reaching out!
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