Read first: Previous version support information

1password repeatedlyask for Windows Hello PIN

naamah75
naamah75
Community Member
in 1Password 7 for Windows

I'm unable to open 1password because it ask-me repeatedly and indefinitely for pin (or fingerprint) when I try to unlock with Windows Hello, even if I put correct pin/fingerprint.
Seems something like Windows hello recognizes my pin/fingerprint (I can see my name when unlock) but 1password are unable to "catch" the right response from 1password.

1Password Version: Not Provided
Extension Version: 2.1.3
OS Version: Windows 11

Comments

  • Dayton_ag
    Dayton_ag
    edited November 2021

    Hey there @naamah75, I'm really sorry you're running into this issue with 1Password - I'd love to take a peek at 1Password's logs to see if we can sort out what's happening here. To do so, let's continue this conversation over email. Could you send me an email at support+windows@1password.com?

    After you email in, you should receive a Conversation ID that looks like this: [#ABC-12345-678]. Please paste that here, and I'll use it to track your email down from my end.

    Thanks, I'm looking forward to getting this sorted for you! :smile:

    ref: CPL-67361-541
    ref: dev/windows/opw#5121

This discussion has been closed.