the exception unknown software exception occurred

desmax

When I open the 1Password app in Windows 10, I a dialog box with error appears:

The Exception unknown software exception (0xe06d7363) occurred in the application at location 0x000000007659B502

I tried uninstall / reinstall, but problem persists

How to resolve?

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1Password Version: 7.9.828
Extension Version: Not Provided
OS Version: Windows 10
Referrer: forum-search:unknown exception error

Jack.P_1P

Hi @desmax:

Sorry to hear you're running into trouble here. Since we'll need to take a closer look at what's going on here, I'd like to ask you to create a diagnostics report from your Windows PC:

Sending Diagnostics Reports (Windows)

Attach the diagnostics to an email message addressed to support+forum@1password.com.

With your email please include:

• A link to this thread: https://1password.community/discussion/124896/the-exception-unknown-software-exception-occurred#latest
• Your forum username: desmax

You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!

desmax

Thanks for the quick reply. I have sent off an email to support, following the instructions that you provided.

Here's the Support ID: [#NMB-58254-584]

thx

ag_mike_d

Hello again @desmax, thanks for getting back to us with the support ID #. We'll take a look and be in touch with you soon! :)

ref: #NMB-58254-584