New phone and old phone used thumb print. Can’t log into 1Password on new phone

I just purchased an iphone13 and have 1Password on old iphone6 with thumb print to unlock. New phone can’t use facial recognition to unlock and can’t remember master password….help


1Password Version: Not Provided
Extension Version: Not Provided
OS Version: Not Provided
Referrer: forum-search:New phone with face recognition

Comments

  • Hi @ddmeyer004:

    I'm sorry to hear that you're running into trouble with unlocking 1Password to get everything transferred to your new phone.

    At 1Password, we value your privacy and security. Because of that, your password and Secret Key are tools to decrypt your information and are only stored on your device. They are never transmitted to us: About your Secret Key

    Do you have any devices that are still signed in at the moment? Let me know.

    Jack

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