New family account not syncing to other devices.

On my work computer today, I opened a family account (it came free with my business account). I set it up, then used to create new passwords for my bank and email accounts. Then, I downloaded the app on my iphone, used the QR code to connect my account, and changed my settings to allow autofill from 1Password.

Now I am unable to open either my bank or email accounts on my iphone. When I open the 1Password app on my iPhone, neither the bank or email credentials appear. When I try to access my bank or email accounts from my phone, neither one can find 1Password credentials.

I went home and installed the 1Password on my Mac, and also installed the extension on my Chrome browser. I am able to sign into my new account on both, but neither shows the bank or email credentials. I can't open my bank or email accounts.

I thought that if I signed in from a new device, using the key and the password from my original account, that the information would be there.

What am I doing wrong?


1Password Version: Not Provided
Extension Version: Not Provided
OS Version: Not Provided

Comments

  • ag_anaag_ana

    Team Member

    @toniandrews:

    When I open the 1Password app on my iPhone, neither the bank or email credentials appear. When I try to access my bank or email accounts from my phone, neither one can find 1Password credentials.

    Which account have you added to these devices, your Business account or your Families account? I would start by checking which one of the two you actually added, and where you stored your bank passwords exactly: you might be logged into your Families account after saving your bank credentials in your Business account, for example.

  • Well, I don't think so, but it's possible! When I get to the office this morning, I will check. That would be a relief...

  • ag_anaag_ana

    Team Member

    Let us know what you find out @toniandrews :+1:

  • Yep, you called it.

  • ag_anaag_ana

    Team Member

    @toniandrews

    Thank you for the update :)

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