1password doesn't work and crashes as soon as I open it.

Device: HUAWEI Mate40

Hi all,

After updating my phone to the latest system, I was unable to open the app, Whenever I open the app, it immediately crashes. But in the previous version of HarmonyOS, the app worked fine. The phone could not open the app, so I had to use the web to find the password during this time, but the experience was very bad.

1Password Version: 7.9
Extension Version: Not Provided
OS Version: HarmonyOS


  • Hi @bridges:

    I'm sorry you're running into trouble, and I'd be happy to help you get it up and running. Just to confirm, did you install 1Password for Android from Google Play originally?


  • bridgesbridges
    edited November 19

    Hi Jack,

    No, because Huawei phones are banned from using GMS, so I downloaded it from a third-party app store(APKPure).

  • Hi @bridges,

    Thanks for confirming for me. If you're able to unlock 1Password before it crashes, I'd like to ask you to create a diagnostics report from your Android device:

    Sending Diagnostics Reports (Android)

    Attach the diagnostics to an email message addressed to [email protected].

    With your email please include:

    You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!

    If you aren't able to unlock 1Password prior to it crashing: If all of your 1Password data on 1Password.com is up to date, please uninstall 1Password from your phone and reinstall it and see if that helps. Thanks again!


Leave a Comment

BoldItalicStrikethroughOrdered listUnordered list
Align leftAlign centerAlign rightToggle HTML viewToggle full pageToggle lights
Drop image/file