1password doesn't work and crashes as soon as I open it.

Hi @bridges,

Thanks for confirming for me. If you're able to unlock 1Password before it crashes, I'd like to ask you to create a diagnostics report from your Android device:

Sending Diagnostics Reports (Android)

Attach the diagnostics to an email message addressed to support+forum@1password.com.

With your email please include:

• A link to this thread: https://1password.community/discussion/125001/1password-doesnt-work-and-crashes-as-soon-as-i-open-it#latest
• Your forum username: bridges

You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!

If you aren't able to unlock 1Password prior to it crashing: If all of your 1Password data on 1Password.com is up to date, please uninstall 1Password from your phone and reinstall it and see if that helps. Thanks again!

Jack

Hi Jack,

No, because Huawei phones are banned from using GMS, so I downloaded it from a third-party app store(APKPure).

Hi @bridges:

I'm sorry you're running into trouble, and I'd be happy to help you get it up and running. Just to confirm, did you install 1Password for Android from Google Play originally?

Jack