Safari extension often loses connection to 1password

Hey magnmike thanks for sharing. I've sent you a reply so that we can check on things further. Let's continue the convo from there!

Support # DMP-98779-382

Support ID
DMP-98779-382

Thank you @Joy_1P for the explanation. I still need to clear all browser data from time to time, the private window is not really an alternative. But I don't do it that often, so if I know that it'll break 1Password until I restart everything, I can just do that :)

magnmike that is strange. Can you resend the email to support@1Password.com? You should get an automated reply with your Support ID. If you don't get that again this time around, please let me know.

I sent the email to address provided earlier this evening. Haven’t received a Support ID yet.

magnmike could you reproduce the issue and send over the diagnostics information with the steps I shared above?

Again, you should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here so that we can follow-up with it.

Still happening. I have two tabs open. Once 1Password Icon locks due to inactivity, it won't open when clicking icon and entering password. Just stays locked. If I then open 1Password app and enter password, both app and icon unlock. Before the separation of the two, I never had to open the actual app. Could do everything from the icon. It's frustrating to be in Safari and when lock can no longer open app standalone. I have seen it work before, but doesn't seem to be consistent.

Hey magnmike, I'm sorry about the issues that you're seeing. It does sound like the extension is losing its connection to the 1Password app, which is what is needed to unlock the extension in the browser. Could you try the following to see if it helps?

1. Right-click the 1Password icon in your browser toolbar and choose Settings.
2. Under General, disable "Integrate with 1Password app".
3. Fully quit 1Password app and browser.
4. Restart the 1Password app and then open browser.
5. Right-click the 1Password icon in your browser toolbar and choose Settings.
6. Under General, re-enable "Integrate with 1Password app".
7. Test things out with the extension.

If that doesn't help, I'd like you to reproduce the issue and send over the following so we can take a closer look at what may be going on:

• The extension console log: https://support.1password.com/cs/extension-console-log/
• A diagnostics report: https://support.1password.com/diagnostics/

Attach the logs and diagnostics to an email message addressed to support+forum@1password.com.

With your email please include:
* A link to this thread: https://1password.community/discussion/comment/665784/#Comment_665784
* Your forum username: magnmike

You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks!

1Password for Safari has been terrible for me. Long-time 1Password user. As mentioned earlier in this string, anytime you have browser open and 1Password locks, it will not unlock when entering password unless browser is closed completely. Very painful. I can sometimes get it to force open if I open 1Password App for Mac and autofill from app. However, 1Password for Safari icon will re-lock and back to beginning. This did not occur before y'all went the specific browser extension route.