Hi, very happy user of 1Password, great tool! 🙏
For a long time, I used my Apple Watch to unlock 1Password. For a while (weeks?) the option to unlock with my Apple Watch doesn't appear anymore. The following seems relevant:
Use your Apple Watch to unlock apps and your Mac
in System Preferences -> Security & Privacy a few times: didn't helpTouch ID
in 1Password's Preferences: didn't helpSet Up Apple Watch
which opens the System Preferences -> Security & Privacy)Please let me know if I can provide additional information.
1Password Version: 7.9.1 (Mac App Store)
Extension Version: 2.1.4
OS Version: MacOS 12.0.1
Comments
Hi @Zjaaspoer!
I would like to ask you to generate a diagnostics report from your Mac and email it to us to [email protected], so we can take a closer look at why this is happening to you.
After you have sent the email, please feel free to post the ticket number you received so we can locate your message and connect it with this forum discussion.
Looking forward to your message!
I'm unable to unlock 1Password on my 27-inch 202 iMac with my Apple Watch. I've read and followed by the Apple and 1Password setup instructions, but it never works. I double-click on my watch, but 1Password doesn't open on my Mac--even though the app shows the watch icon. Instead, I get a message asking for my 1Password password! What gives?
Team Member
Hi @califgrll
Are you seeing the Apple Watch icon on the 1Password lock screen? If so, and if you click it, do you see this prompt?
When that pops up you should get a notification on your watch prompting you to double tap to unlock. Please let me know where in the process this is breaking down.
Ben
Team Member
@califgrll
To add to what Ben has said, please make sure you double-click the watch's square button. Some folks have mistakenly thought they should click the crown. Also, the click is a relatively quick process. I wear my watch on the opposite wrist, and it took some time to become accustomed to the double-clicking speed.