Offer 50% 3 Years don't work

SchorschDrake

I used the in-App button to "upgrade" my license from stand alone to membership with the offer 50% for three Years.
Now I have the membership and my Account says I'm in a 14-Days trial-membership.
How do I get the offer now, and why isn't it there after using the in-App button?

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1Password Version: Not Provided
Extension Version: Not Provided
OS Version: Not Provided

Jack.P_1P

Hi @SchorschDrake:

After adding your payment information, you should see the discount applied in the upcoming charges section. Let me know if you're not seeing it, and I'll be happy to connect you with our billing specialists over email.

Jack

SchorschDrake

Ok, Problem solved - Very strange provided. After clicking the "upgrade" you are getting a normal 14-Trial-Membership without any hint where to get the discount, only after purchasing the abo there's a new ad, confirming the discount.

ag_ana

Thank you for the clarification @SchorschDrake, and I am glad to hear that the discount was applied successfully at the end :)

klaudio

I also followed the link in the app to get the 50% discount when moving to membership from standalone.
Unfortunately had to abort the process and now the link is not appearing any longer.

Is there a way to to start again with the migration and get the discount?

thanks, Claudio

Jack.P_1P

Hi @klaudio:

Thanks for reaching out! Contacting our migration team at support+tradein@1password.com would be the best bet to get you set up with this discount. After emailing them, you'll receive a support ID that looks something like [#ABC-12345-678]. If you post that ID here, I'll be able to connect your comments here with your email conversation.

Jack

klaudio

Thank you @jack.platten

The support ID is [#CPT-32966-144]

Have subscribed at full price as instructed. Emailed details and they will apply the 50% tradeoff discount.

ag_ana

Thank you for the update :+1:

ref: CPT-32966-144

Anne21

Hi! I also want to upgrade using the 50% offer, but my 1PW7 menu doesn't have an "UPGRADE" choice! The only thing that shows is "Get A Password Membership" with a 2 week free trial.

How do I upgrade so I can use 1PW8 beta?

Thanks !

1Password 7
Version 7.9.2 (70902005)
1Password Store
_You can trade in your license for 50% off your first 3 years by launching 1Password 7 and clicking the upgrade link. _

Anne21

Sorry - duplicate entry...

ag_ana

@Anne21:

We will be happy to help you with this. To avoid sharing your account information here, can you send us an email to support+forum@agilebits.com from your account's registered email address so we can continue the conversation there?

After you have sent the email, please post the ticket number you received so we can locate your message and connect it with this forum discussion.

Looking forward to your message!

Anne21

Ticket Number: [#QLR-82548-612]

Ben

Thanks @Anne21. I've made sure that message got routed to our migration team. They will be in touch soon with further. :+1: Thanks for your patience.

Ben

grani

I also try to upgrade now when banner disapeared. If I have iOS licence whats the way to share required info with you? apple probably doesn't share my apple id email address with you

Jack.P_1P

Hi @grani:

Contacting my colleagues on the Migration team would be the best bet. They can be reached via email at support+tradein@1password.com. After sending an email with your information, you'll receive a support ID from BitBot that looks something like [#ABC-12345-678]. Post that here and I'll be able to connect your conversation here with your email conversation. :smile:

Jack

grani

I've receive a support ID [#EZR-76169-634]

Ben

Perfect. Thanks @grani. :)

Ben

ref: EZR-76169-634

grani

1. I need help renewing using 50% discount. I didn't get any instruction by email. Trial probably expired and I even got charged for a month (iOS in-app purchase), now account is frozen. I have 10 USD balance on my account when I login. Please guide me how I can get 3 years plan. As of now it's most frustrating experience not only of paying for anything but also out of any past interactions with customer support.

grani

Lets make it really simple, I have 10 USD on my account balance. How I can use it to reactivate my subscription? Standard single (not family or business) plan, just on monthly basis?

Jack.P_1P

Hi @grani:

Since we're unable to share any account information or specifics here in public, we'd be best able to get you sorted out with your discount and ensuring that your credit was applied successfully over email. It looks like you've recently reached out to us again, so I'll follow up with the team and make sure they get back to you soon. Thanks for checking back in on this! :smile:

Jack

okev

+1 for me please [#KTL-72565-798]

Jack.P_1P

Hey @okev:

Thanks for including your support ID! We'll get back to you shortly and help you get set up with your discount. 😀

Jack

ramesh4sr

Same issue here, can't see discount [#HJX-29886-376]. Please Help!

Jack.P_1P

Hi @ramesh4sr:

Thanks for checking in! Since we're unable to discuss account details in public, please look for our most recent reply to you and follow up there.

Jack

ref: HJX-29886-376

djsteen

I noticed the 50% off for 3 years message in my 1Password macOS app. I'm on a Families Plan. I'm guessing this offer doesn't apply to existing users and/or family plans, correct?

Jack.P_1P

Hi @djsteen:

Getting in touch with our billing team directly via email would be best, as they would be able to determine any offers that would be applicable in your situation. Please send an email to support@1password.com mentioning your situation, and they'd be able to dig in further with you. After emailing in, you'll receive a support ID like [#ABC-12345-678]. Post that here, and I'll be able to make sure your email gets to the right place. 😃

Jack

tjw503

Hi 1Password team. I received Dave's newsletter this morning discussing the 50% off for three years offer and I'd like to take advantage of it, but I'm currently using v6.8.9 purchased via the App Store so there's no upgrade link available. What's the best way to get started with an upgrade/migration?

Jack.P_1P

Hey @tjw503:

Great question! Send us an email at support+tradein@1password.com mentioning you'd like to get started with a 1Password account from a standalone purchase, and my colleagues on our migration team would be able to dig in further with you. After emailing in, you'll receive a reply from BitBot with a support ID that looks like [#ABC-12345-678]. Post that here, and I'll be able to connect the dots and locate your email in our system. Thanks!

Jack

Morcegolas

Hello, I already sent an email to support and BitBot respond me with [#XEU-58857-748]. Although I received the newsletter I didn't see the link for 50% off in my Mac either in my iPhone and I'm using 1Password version 7 with iCloud, maybe because I'm using the AppStore version I don't know. Can you help me with that @Jack.P_1P ?

Thanks in advance.

Ben

Hey @Morcegolas,

We can definitely help with that. I see we received your email and we'll be back in touch ASAP. 👍️

Ben

djsteen

@Jack.P_1P: Here's the support ID I received: [#MJS-51454-859]

Cheers!