Offer 50% 3 Years don't work

I used the in-App button to "upgrade" my license from stand alone to membership with the offer 50% for three Years.
Now I have the membership and my Account says I'm in a 14-Days trial-membership.
How do I get the offer now, and why isn't it there after using the in-App button?

1Password Version: Not Provided
Extension Version: Not Provided
OS Version: Not Provided


  • Hi @SchorschDrake:

    After adding your payment information, you should see the discount applied in the upcoming charges section. Let me know if you're not seeing it, and I'll be happy to connect you with our billing specialists over email.


  • Ok, Problem solved - Very strange provided. After clicking the "upgrade" you are getting a normal 14-Trial-Membership without any hint where to get the discount, only after purchasing the abo there's a new ad, confirming the discount.

  • ag_anaag_ana 1Password Alumni

    Thank you for the clarification @SchorschDrake, and I am glad to hear that the discount was applied successfully at the end :)

  • I also followed the link in the app to get the 50% discount when moving to membership from standalone.
    Unfortunately had to abort the process and now the link is not appearing any longer.

    Is there a way to to start again with the migration and get the discount?

    thanks, Claudio

  • Hi @klaudio:

    Thanks for reaching out! Contacting our migration team at [email protected] would be the best bet to get you set up with this discount. After emailing them, you'll receive a support ID that looks something like [#ABC-12345-678]. If you post that ID here, I'll be able to connect your comments here with your email conversation.


  • Thank you @jack.platten

    The support ID is [#CPT-32966-144]

    Have subscribed at full price as instructed. Emailed details and they will apply the 50% tradeoff discount.

  • ag_anaag_ana 1Password Alumni

    Thank you for the update :+1:

    ref: CPT-32966-144

  • Hi! I also want to upgrade using the 50% offer, but my 1PW7 menu doesn't have an "UPGRADE" choice! The only thing that shows is "Get A Password Membership" with a 2 week free trial.

    How do I upgrade so I can use 1PW8 beta?

    Thanks !

    1Password 7
    Version 7.9.2 (70902005)
    1Password Store
    _You can trade in your license for 50% off your first 3 years by launching 1Password 7 and clicking the upgrade link. _

  • Anne21Anne21
    edited December 2021

    Sorry - duplicate entry...

  • ag_anaag_ana 1Password Alumni


    We will be happy to help you with this. To avoid sharing your account information here, can you send us an email to [email protected] from your account's registered email address so we can continue the conversation there?

    After you have sent the email, please post the ticket number you received so we can locate your message and connect it with this forum discussion.

    Looking forward to your message!

  • Ticket Number: [#QLR-82548-612]

  • BenBen AWS Team

    Team Member

    Thanks @Anne21. I've made sure that message got routed to our migration team. They will be in touch soon with further. :+1: Thanks for your patience.


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