Changed my mailadress - no login on windows desktop app

Ausbilder_Schmitt
Ausbilder_Schmitt
Community Member
in Desktop betas (Mac, Windows, and Linux)

I've changed my 1Password mailadress already. Login with the browser extension is still possible. On the windows desktop version is no login possible.

here are the log entries:
INFO 2021-12-22T16:56:38.122 ThreadId(7) [client:typescript] Client starting. INFO 2021-12-22T16:56:38.248 tokio-runtime-worker(ThreadId(5)) [1P:native-messaging\op-native-core-integration\src\lib.rs:279] Starting IPC listener on 1Password-BrowserSupport INFO 2021-12-22T16:56:38.248 tokio-runtime-worker(ThreadId(5)) [1P:native-messaging\op-native-core-integration\src\lib.rs:294] Active native core integration is awaiting messages INFO 2021-12-22T16:56:38.279 ThreadId(7) [1P:op-localization\src\lib.rs:185] system locale detected as 'de-DE' INFO 2021-12-22T16:56:38.279 ThreadId(7) [1P:op-localization\src\lib.rs:211] selected translations for DE based on detected locale de-DE INFO 2021-12-22T16:56:38.280 ThreadId(7) [status:op-app\src\app.rs:306] App::new(1Password for Windows/80500063 (DE), C:\Users\$USER\AppData\Local\1Password\1password.sqlite) INFO 2021-12-22T16:56:38.283 ThreadId(7) [1P:op-db\src\db.rs:94] Starting DB at version: 23 INFO 2021-12-22T16:56:38.302 op_executor:invocation_loop(ThreadId(9)) [1P:foundation\op-install\src\windows\nmh_registration.rs:78] Installed BrowserSupport manifest for chrome extension INFO 2021-12-22T16:56:38.303 op_executor:invocation_loop(ThreadId(9)) [1P:foundation\op-install\src\windows\nmh_registration.rs:97] Installed BrowserSupport manifest for firefox extension INFO 2021-12-22T16:56:38.303 op_executor:invocation_loop(ThreadId(9)) [1P:foundation\op-install\src\windows\nmh_registration.rs:116] Installed BrowserSupport manifest for edge extension WARN 2021-12-22T16:56:40.678 op_executor:invocation_loop(ThreadId(9)) [1P:op-app\src\app\backend.rs:184] operation blocking event loop invoke Invocation(External(LockScreen(<LockScreenRequest>))) took more than 50 ms (113 ms) INFO 2021-12-22T16:56:46.164 tokio-runtime-worker(ThreadId(2)) [1P:op-data-layer\src\load.rs:127] loaded 1337 items in 9 vaults for account: I4QUA5QIEBFDTPB5L3WALVCXWE WARN 2021-12-22T16:56:46.165 tokio-runtime-worker(ThreadId(2)) [1P:op-app\src\app\backend\lock_screen.rs:140] the password entered may be incorrect ERROR 2021-12-22T16:56:46.166 tokio-runtime-worker(ThreadId(2)) [1P:op-app\src\app\backend\lock_screen.rs:141] FailedToDecryptSrpx(SrpXCryptionFailed(GcmFailedToDecrypt)) INFO 2021-12-22T16:56:47.459 tokio-runtime-worker(ThreadId(2)) [1P:op-data-layer\src\load.rs:127] loaded 1337 items in 9 vaults for account: I4QUA5QIEBFDTPB5L3WALVCXWE WARN 2021-12-22T16:56:47.461 tokio-runtime-worker(ThreadId(2)) [1P:op-app\src\app\backend\lock_screen.rs:140] the password entered may be incorrect ERROR 2021-12-22T16:56:47.461 tokio-runtime-worker(ThreadId(2)) [1P:op-app\src\app\backend\lock_screen.rs:141] FailedToDecryptSrpx(SrpXCryptionFailed(GcmFailedToDecrypt)) INFO 2021-12-22T16:56:48.003 tokio-runtime-worker(ThreadId(2)) [1P:op-data-layer\src\load.rs:127] loaded 1337 items in 9 vaults for account: I4QUA5QIEBFDTPB5L3WALVCXWE WARN 2021-12-22T16:56:48.004 tokio-runtime-worker(ThreadId(2)) [1P:op-app\src\app\backend\lock_screen.rs:140] the password entered may be incorrect ERROR 2021-12-22T16:56:48.004 tokio-runtime-worker(ThreadId(2)) [1P:op-app\src\app\backend\lock_screen.rs:141] FailedToDecryptSrpx(SrpXCryptionFailed(GcmFailedToDecrypt)) INFO 2021-12-22T16:56:48.211 tokio-runtime-worker(ThreadId(2)) [1P:op-data-layer\src\load.rs:127] loaded 1337 items in 9 vaults for account: I4QUA5QIEBFDTPB5L3WALVCXWE WARN 2021-12-22T16:56:48.212 tokio-runtime-worker(ThreadId(2)) [1P:op-app\src\app\backend\lock_screen.rs:140] the password entered may be incorrect ERROR 2021-12-22T16:56:48.212 tokio-runtime-worker(ThreadId(2)) [1P:op-app\src\app\backend\lock_screen.rs:141] FailedToDecryptSrpx(SrpXCryptionFailed(GcmFailedToDecrypt)) INFO 2021-12-22T16:56:48.385 tokio-runtime-worker(ThreadId(2)) [1P:op-data-layer\src\load.rs:127] loaded 1337 items in 9 vaults for account: I4QUA5QIEBFDTPB5L3WALVCXWE WARN 2021-12-22T16:56:48.386 tokio-runtime-worker(ThreadId(2)) [1P:op-app\src\app\backend\lock_screen.rs:140] the password entered may be incorrect ERROR 2021-12-22T16:56:48.386 tokio-runtime-worker(ThreadId(2)) [1P:op-app\src\app\backend\lock_screen.rs:141] FailedToDecryptSrpx(SrpXCryptionFailed(GcmFailedToDecrypt)) INFO 2021-12-22T16:56:48.586 tokio-runtime-worker(ThreadId(2)) [1P:op-data-layer\src\load.rs:127] loaded 1337 items in 9 vaults for account: I4QUA5QIEBFDTPB5L3WALVCXWE WARN 2021-12-22T16:56:48.587 tokio-runtime-worker(ThreadId(2)) [1P:op-app\src\app\backend\lock_screen.rs:140] the password entered may be incorrect ERROR 2021-12-22T16:56:48.587 tokio-runtime-worker(ThreadId(2)) [1P:op-app\src\app\backend\lock_screen.rs:141] FailedToDecryptSrpx(SrpXCryptionFailed(GcmFailedToDecrypt)) INFO 2021-12-22T16:56:48.747 tokio-runtime-worker(ThreadId(2)) [1P:op-data-layer\src\load.rs:127] loaded 1337 items in 9 vaults for account: I4QUA5QIEBFDTPB5L3WALVCXWE WARN 2021-12-22T16:56:48.748 tokio-runtime-worker(ThreadId(2)) [1P:op-app\src\app\backend\lock_screen.rs:140] the password entered may be incorrect ERROR 2021-12-22T16:56:48.748 tokio-runtime-worker(ThreadId(2)) [1P:op-app\src\app\backend\lock_screen.rs:141] FailedToDecryptSrpx(SrpXCryptionFailed(GcmFailedToDecrypt)) INFO 2021-12-22T16:56:48.929 tokio-runtime-worker(ThreadId(2)) [1P:op-data-layer\src\load.rs:127] loaded 1337 items in 9 vaults for account: I4QUA5QIEBFDTPB5L3WALVCXWE WARN 2021-12-22T16:56:48.931 tokio-runtime-worker(ThreadId(2)) [1P:op-app\src\app\backend\lock_screen.rs:140] the password entered may be incorrect ERROR 2021-12-22T16:56:48.931 tokio-runtime-worker(ThreadId(2)) [1P:op-app\src\app\backend\lock_screen.rs:141] FailedToDecryptSrpx(SrpXCryptionFailed(GcmFailedToDecrypt)) INFO 2021-12-22T16:57:10.524 tokio-runtime-worker(ThreadId(3)) [status:op-app\src\app\backend\updater.rs:208] No Nightly updates found for 80500063

1Password Version: nightly and beta
Extension Version: Not Provided
OS Version: Windows 10
Referrer: forum-search:change mailadress

Comments

  • PeterG_1P
    PeterG_1P

    Hello @Ausbilder_Schmitt - thank you for contacting us about this, and I'm sorry to learn of this issue. A number of us have just gotten back from the holidays, hence our delay in response time here. But we're happy to help!

    Can you send a brief email to our team at support+windows@1Password.com, and include a link to this thread? You've given us some great information to start, and we'll be happy to help you sort this out the rest of the way.

    Thanks, and we'll keep an eye out for your message!

This discussion has been closed.