Autofill on Firefox for Android is inconsistent

First of all, i love 1password, started using it a few weeks ago and it puts my mind at ease.
Your Windows App and Firefox Desktop add on works great, filling in everything i want with just a click and prompting me to store or update new or changed credentials, this is awesome!

The mobile experience unfortunately is not as good, especially when using Firefox for Android. On some sites, 1password only asks to fill in credentials when i click on the password box (autofilling only the password) but not when i click on the username box. On some sites it doesn't work at all. When i use Chrome on Android it works much better, i've tested a few sites on Chrome where i experienced issues on Firefox and on Chrome it worked for every site i tested

I'm using a S20 FE with the latest updates

Did anybody experience similar issues with Firefox on Android?
If so, does anybody know if it is due to Firefox, 1password or Android (Google)?

Comments

  • ag_audreyag_audrey

    Team Member

    Hey @Baldim816, welcome to 1Password as well as our community!

    Firefox supports Autofill, so filling should be a rather seamless experience. Can you reset your Autofill settings by going to your Android device's 1Password app > Settings > Autofill, turning off both Autofill and Accessibility, and then turning them both back on again?

    Can you also ensure you have Autofill previews enabled?

  • Thank you very much for your suggestions, i've tried disabling/enabling autofill and previews but it didn't change anything.
    Site i'm having issues is for example cardmarket.com
    I also recorded my screen, may i send you the video file somehow?

  • I'm also finding autofill extremely temperamental on Android, using both Samsung internet browser and chrome, a site which autofills once, will fail to do so the next time (including for this very forum). I've tried toggling the autofill functions in the app off and on, with little to no effect. Also the pop-up to suggest a new login registration is also very inconsistent or not available.

    Note that autofill was working consistently a month or so ago. Hoping to find a resolution soon.

  • Hi... My partner and I both have this issue on different versions of Android OS s with Firefox on our phones. Very inconsistent, despite turning on or off autofill and Baldwin's note on it showing up in password field and not user is also something we experience. It's the most frustrating part of a generally good user experience.

  • ag_audreyag_audrey

    Team Member

    @Baldim816, I've tested cardmarket.com in Firefox and found that Autofill with 1Password only fills for the password field, not the username field. I'll pass this site along to our development team to investigate. If you'd still like to send us the recorded video, you can send it to [email protected] and reference this Forum!

    @darrenk, I'm sorry that Autofill is working inconsistently in Chrome and the Samsung browser. As long as all of your data is up to date in 1Password.com, can you try reinstalling the Android app?

    @brookemark, I'm sorry for the frustration with filling on your and your partner's Android devices. Could you give me examples of some sites in Firefox that you're having trouble with so that we can test them on our end?

  • @ag_audrey thanks for responding, as suggested, I've uninstalled and reinstalled 1password and after waiting for the initial synchronisation, autofill is still sporadic and is failing more often than not.

  • ag_audreyag_audrey

    Team Member

    Hey @darrenk, thanks for the update. If you disable Autofill but keep Accessibility on, is filling easier this way?

  • Hi @ag_audrey - Thanks for responding and upon early testing of your suggestion (disable Autofill but leaving Accessibility on) does seem to be working well on various browsers.

    I'll keep testing and will provide further feedback in a week or so.

    Thanks once again.

  • ag_timothyag_timothy

    Team Member

    Hello @darrenk thanks for giving that a try. On behalf of Audrey, you are very welcome!

Leave a Comment

BoldItalicStrikethroughOrdered listUnordered list
Emoji
Image
Align leftAlign centerAlign rightToggle HTML viewToggle full pageToggle lights
Drop image/file