android password hidden characters

keitht1958

android password hidden characters
saves a login on 1password.com which is titled 1password.com
but characters are hidden

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Extension Version: Not Provided
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Referrer: forum-search:android password hidden characters

ag_ana

Hi @keitht1958!

Which characters are hidden exactly?

keitht1958

if i select reveal password it shows a series of red dots no characters are visible

ag_audrey

@keitht1958, that certainly sounds like a bug that we need to investigate. To help us further dig into this issue, would you mind sending a diagnostic report from your Android device: https://support.1password.com/diagnostics/?android.

Please attach the diagnostic to an email addressed to support+forum@agilebits.com.

With your email, please include:

• A link to this thread: https://1password.community/discussion/126104/android-password-hidden-characters
• Your forum username: keitht1958

You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here, so I can track down the diagnostic and ensure that this issue is dealt with.

Once I see the diagnostic report, I'll be able to better assist you. Thank you in advance!

keitht1958

went on to android v 7.9.1 used it ok but login with hidden characters was in browser version
although i do have a problem with syncing i have emailed support

ag_audrey

Hey @keitht1958, could you clarify whether you are referring to your browser on your Android device or desktop device?

Also, it looks like you've emailed our support team a few times, but can you confirm whether you received our replies?

keitht1958

well i went to browser on android typed in password manually and logged in fine
went to desktop browser client and android login was synced but password reveal show series of red dots
but now deleted login and now use android version without any problems

keitht1958

getting android replies via email but waiting for replies from support for item about identities but no replies yet
unrelated issue

ag_audrey

Hey @keitht1958, it looks like you may not be receiving our replies to your emails. Can you take a look in your Spam folder?

keitht1958

spam folder empty although i did email support twice but never got a reply not sure why

ag_timothy

Hello @keitht1958 I'm sorry to hear you didn't receive our replies. I've asked our email support team to look into this and reach out to you.