Unable to share or copy link to share on iOS

1PWUser_54235561PWUser_5423556
Community Member

When trying share a 1Password login using the new link sharing feature, the link cannot be seen, copied, or shared.

The button "copy" changes to "copied" when pressed however it does not copy the link to the clipboard. The share buttons does nothing as well.
Reproducible on all devices i have tried. iPhone 11 Pro, iPad Pro 11 inch 2nd gen, iPhone 7 and iPhone 12.

This feature is working on my windows computers.

Comments

  • ag_anaag_ana
    1Password Alumni

    @1pwuser31547:

    Do you have a 1Password account added to the 1Password for iOS app? (1Password app > Settings > Accounts)

  • 1PWUser_54235561PWUser_5423556
    Community Member

    Hi ag_ana,

    Yes i do have an account added to the 1Password iOS app.

  • defiantdefiant
    Community Member
    edited January 4

    I'm also experiencing this issue, it only happens with the 1 day or 1 hour options

    When the issue occurs, the Close button doesn't work either so you have to force quit the app

    When I tried to screen record, to send to Agilebits support, I couldn't reproduce the problem. When not screen recording the problem exhibits itself again.

    The other oddity is it only seems to happen when connected to mobile data for me, on wifi it works fine

  • defiantdefiant
    Community Member

    @ag_ana I sent an email to [email protected] on 4th Jan, however I never received an automated response with the ticket number in it

    Is there an issue with the support inbox?

  • ag_tommyag_tommy

    Team Member
    edited January 5

    @defiant

    I do not see a message from the email address you used here in the community. Perhaps it's under something else. Could I ask you to resend the email or check any spam folders for the confirmation/support id message? Please let me know what you find.

    The forum is public in nature. Please do not post the email you sent the support request from.

    Edit: It looks like your support id's are listed in this topic. https://1password.community/discussion/comment/624585/#Comment_624585

  • defiantdefiant
    Community Member

    Thanks for the reply @ag_tommy

    I use a different email for 1password vs the forum email, I'll resend the email and see how it goes.

    Those support ticket #'s are for the 6 month trial issue as opposed to the email I sent regarding the iOS sharing issue, though if you can see the email I used for those tickets then that was the same email address used for this issue

  • ag_tommyag_tommy

    Team Member
    edited January 5

    @defiant

    I am working on the iOS issue being split off from the other ticket. The two issues were accidentally combined. Thanks.

  • defiantdefiant
    Community Member

    Sweet, thanks :)

  • dgold105dgold105 Junior Member
    Community Member

    Did you ever resolve this? I have the same issue regularly.

  • Dave_1PDave_1P

    Team Member

    @dgold105

    Are you also unable to copy a secure share link from the 1Password app on either your iPhone or iPad? If you're running into the bug then I want to apologize for the inconvenience. Our developers are still investigating the issue and we hope to include a fix in a future update. Would you mind letting me know which version of iOS or iPadOS you're using?

    I look forward to hearing from you. πŸ™‚

    ref: dev/apple/issues#5528

  • fastplanefastplane
    Community Member

    iPhone 15.4.1

  • Dave_1PDave_1P

    Team Member

    @fastplane

    Thank you for the iOS version and I'm sorry for the inconvenience that the issue causes. I've added your report of the issue to our internal tracker so that our developers are aware. πŸ™‚

  • Joshua5JoshuaJoshua5Joshua
    Community Member

    I'm also getting this issue.
    The issue appears to occur when a user the "share" button multiple times. The "get a Link to Share" modal appears to take a few seconds to load, so users will press the "share" button multiple times thinking it didn't work the previous times. However, this generates multiple "get a Link to Share" modals", which appears to affect the "Copy" button on the modal.
    It's happening on both my iPhone 12 Pro and iPad 5th generation.

  • Alvin.L_1PAlvin.L_1P

    Team Member

    Thanks so much for letting us know @Joshua5Joshua ! I've added your notes to our internal tracker.

  • alsonkawalsonkaw
    Community Member

    Hello, it's been half a year since this issue was first documented. Is there any updates at all?

    I'm on the latest iOS version 15.5 on iPhone 13 Pro and have been haunted by this for months.

  • Dave_1PDave_1P

    Team Member

    @alsonkaw

    I'm sorry to hear that you're also affected by the issue, our developers are still investigating and I don't have any updates to share at the moment. I've added your report to the internal work item open for the bug so that our developers are aware.

    -Dave

Leave a Comment

BoldItalicStrikethroughOrdered listUnordered list
Image
Align leftAlign centerAlign rightToggle HTML viewToggle full pageToggle lights
Drop image/file