Chrome not locking 1Password consistently

So sometimes my 1Password extension will be unlocked without me having unlocked it. It doesn't time out and lock automatically all the time and this sometimes happens after 12+ hours of not being used. Sometimes I lock it and then I go to a website that has a password to enter and suddenly 1Password is unlocked and I did not enter in my master password. Any suggestions? This doesn't seem to happen with Firefox. Also the Problem Helper exclamation point always seems to be there.

Comments

  • khad
    khad
    1Password Alumni

    The Helper is what controls the locking, so if it is not able to connect that explains the trouble you are seeing.

    Do you have a proxy server configured in OS X?

    To help us track down the issue more quickly, could you please send us a Diagnostics Report?

    Download the 1Password Troubleshooting utility and follow the instructions to generate the report.

    Then attach the entire file to an email to us: support@ agilebits .com

    Please do not post your Diagnostics Report in the forums, but please do include a link to this thread in your email so that we can "connect the dots" when we see your Diagnostics Report in our inbox.

    Once we see the report we should be able to better assist you. Thanks in advance!

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