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Error when attempting to update

Aussie
Aussie
Community Member
edited April 2013 in 1Password 3 – 7 for Mac

When I start my iMAc 1Password opens and says a new version is available. When I install it I get an error message saying an error occurred when extracting the archive.

Also I get another error message saying 1Password 3.5.9 does not support Safari 6.0.3. It seems I am going around in circles.

Any ideas?

Comments

  • khad
    khad
    1Password Alumni

    What version of OS X are you using?

  • Aussie
    Aussie
    Community Member

    10.8.3

  • khad
    khad
    1Password Alumni
    edited April 2013

    It sounds like your 1Password installation may be damaged. To resolve this:

    1. Visit the 1Password download page:
      http://agilebits.com/downloads
    2. Click on the "Download Now" button under "1Password 3"
    3. Quit your web browser and 1Password, if it's running
    4. Drag the newly downloaded version of 1Password to the same location as any previous one -- replacing it

    Your information is stored in a data file separate from the application, so it will not be harmed by this procedure.

    Please let me know how it goes.

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