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Problem with Firefox Extension - no logins

EW1607
EW1607
Community Member
in 1Password 4 for Windows

I have FF 20.0.1 and the extension version is 3.9.12. Until yesterday my Firefox extension of 1 Password worked fine. All of a sudden I had the following behaviour: When I click on the extension it askes for the master password, recognizes it and then I see the message "no logins saved for this site".

I am however able to save new logins.

My desktop version of 1password works fike and contains all my logins. So does the chrome extension.

Waht do you advise to do?

Regards from Germany

Comments

  • MikeT
    MikeT

    Hi @EW1607,

    Does that mean there's no data of any kind in the Firefox extension?

    Can you follow the instruction here and then restart Firefox, see if 1Password will show the data now.

    Let me know how it turns out.

  • EW1607
    EW1607
    Community Member

    Hello:

    I followed the instructions, but it did not help. I still do not have any kind of data in the FF extension. Chrome works fine.

    Any recommendation?

  • jbmm
    jbmm
    Community Member

    Hi MikeT,
    this was the solution for me! Moved the file to desktop, and restarted Firefox20.0.1.
    Result: the plugin-icon is back in the toolbar.
    thanks :)

  • EW1607
    EW1607
    Community Member

    Hi Mike T,

    now it works with me as well. Many thanks!

  • MikeT
    MikeT

    That's great, thanks for letting us know it helped for both of you, and you're welcome!

This discussion has been closed.