How do I continue a 1P subscription with a new Apple ID?

cjadecjade
edited January 16 in iOS

I have changed Apple IDs. My current subscription under the old ID is about to expire. I want to subscribe under the new Apple ID and transfer my 1Password account. I subscribed through the App Store. Do I just let the old 1P subscription expire and then purchase a new one with the new Apple ID? Just to be sure, my data won't be impacted in any way, right?


1Password Version: 7.9.3
Extension Version: Not Provided
OS Version: iOS 15.2

Comments

  • BenBen AWS Team

    Team Member
    edited January 14

    Hi @cjade

    We can definitely help with this. Please shoot our billing team an email to [email protected]. You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. That way we can pull up your account and help you from there.

    Thanks!

    Ben

    ref: /archives/G01PLHCT1JM/p1642188138051900

  • [#VTH-44177-371]

  • BenBen AWS Team

    Team Member
    edited January 14

    Got it. Thanks. Our billing team will be in touch soon to verify.

    Ben

    ref: VTH-44177-371

  • It seems like I'm just going to have to move back to Safari, as support is either too busy or unable to help me. The first time I tried the solution offered was just wrong, then I heard nothing when I explained my problem again. The second time I posted here, then went through the process of contacting support again, got a response, then nothing. My wife and I like 1Password and we don't mind paying a yearly subscription, but part of that cost should cover support when we need it. That's not happening.

  • Dave_1PDave_1P

    Team Member

    @cjade I'm so sorry for the delay. I see that my colleague has responded to you over email and I recommend continuing the discussion there. To prevent duplication of effort I'm closing this thread. :)

    ref: IJG-75842-392

    ref: VTH-44177-371

This discussion has been closed.