Chrome browser extension constantly logs me off

LarkB
LarkB
Community Member
in Browsers (Edge, Chrome, Firefox, etc.)

Been using 1Password for 10 years & the Chrome browser extension for some years. Recently, last 3 or 4 weeks. it logs me off at random, then needing to log back in through the 1Password webpage using my Secret Key.

I am using a Chromebook which is fully updated,

I have tried uninstalling and reinstalling the 1P extension and also switching to the beta version. No difference.

Any ideas? Thanks in advance.

1Password Version: Not Provided
Extension Version: Not Provided
OS Version: Not Provided

Comments

  • Nhat_Nguyen
    Nhat_Nguyen

    Hello @LarkB,

    Do you by any chance have a utility tool to clean your computer? If not, when the issue occurs, please go here https://support.1password.com/cs/extension-console-log/ and try the steps there to send us 1Password's logs to our email here: https://support.1password.com/contact-us/ and I will get back quickly with what I find.

  • LarkB
    LarkB
    Community Member

    Thanks. I was using a utility tool but have now deleted it. It made no difference to the problem.

    I have followed the instructions above and downloaded a log file (at the time of a repeat of the issue).

    I went to the contact page above and have sent a message there was no way to attach a file to it.

    It also won't seem to attach here

  • LarkB
    LarkB
    Community Member

    But here is a screen shot of the top section of the log file, if that might help?

  • ag_tommy
    ag_tommy
    edited January 2022

    @LarkB

    Please do not attach it here for your privacy. Send it to us using support@1password.com

    • A link to this thread: https://1password.community/discussion/126497/chrome-browser-extension-constantly-logs-me-off#lates
    • Your forum username: LarkB

    You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!

  • LarkB
    LarkB
    Community Member

    Thank you. The email with the log file has been sent.

    I got the automated message which quotes the number #BAD-38339-617

  • Nhat_Nguyen
    Nhat_Nguyen

    Hello @LarkB,

    Thank you very much for sending over the logs to us. Let us continue our conversation there and update the results here after.

    ref: BAD-38339-617

  • LarkB
    LarkB
    Community Member

    SOLVED

    Hi again. Just to update this for anyone with the same problem,

    1Passport support suggested the following in an email

    "Right-click the 1Password icon in the browser toolbar > Settings > Scroll down to "Integrate with 1Password app" at the end of General section and toggle it off."

    This seems to have resolved the issue.

    Many thanks for the help, much appreciated.

  • Nhat_Nguyen
    Nhat_Nguyen

    Hello @LarkB,

    You are very welcome and have a great week.

This discussion has been closed.