How long to transfer new password from Chrome extension to Desktop app?

rnh

I created a new login in the Chrome extension. I took more than 24 h to be visible in the Desktop App.

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1Password Version: 7.9.2
Extension Version: 2.2.1
OS Version: 11.6.2
Referrer: forum-search:How long to transfer new password from Chrome extension to Desktop app?

Jack.P_1P

Hey @rnh:

This definitely isn't the experience we want you to have when using 1Password on your Mac. To take a closer look at why 1Password for Mac might be running into issues with syncing, I'd like to ask you to create a diagnostics report from your Mac:

Sending Diagnostics Reports (Mac)

Attach the diagnostics to an email message addressed to support+forum@1password.com.

With your email please include:

• A link to this thread: https://1password.community/discussion/126623/how-long-to-transfer-new-password-from-chrome-extension-to-desktop-app#latest
• Your forum username: rnh

You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!

rnh

For your reference, this is your support ID: [#HYI-63653-752]

Dave_1P

@rnh

Thank you for the support ID. I've sent you a reply over email, let's continue the conversation there. I'm closing this thread to prevent duplication of effort. :)

ref: HYI-63653-752