Forum Discussion

Former Member's avatar
Former Member
4 years ago

How long to transfer new password from Chrome extension to Desktop app?

I created a new login in the Chrome extension. I took more than 24 h to be visible in the Desktop App.

1Password Version: 7.9.2
Extension Version: 2.2.1
OS Version: 11.6.2
Referrer: forum-search:https://1password.community/search?Search=How%20long%20to%20transfer%20new%20password%20from%20Chrome%20extension%20to%20Desktop%20app%3F

macos

3 Replies

  • 1P_Dave's avatar
    1P_Dave
    Icon for Moderator rankModerator
    4 years ago

    @rnh

    Thank you for the support ID. I've sent you a reply over email, let's continue the conversation there. I'm closing this thread to prevent duplication of effort. :)

    ref: HYI-63653-752

  • Former Member's avatar
    Former Member
    4 years ago

    For your reference, this is your support ID: [#HYI-63653-752]

  • Jack_P_1P's avatar
    Jack_P_1P
    Icon for 1Password Team rank1Password Team
    4 years ago

    Hey @rnh:

    This definitely isn't the experience we want you to have when using 1Password on your Mac. To take a closer look at why 1Password for Mac might be running into issues with syncing, I'd like to ask you to create a diagnostics report from your Mac:

    Sending Diagnostics Reports (Mac)

    Attach the diagnostics to an email message addressed to support+forum@1password.com.

    With your email please include:

    You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!