1Password for windows Crashed

Hello,

My 1Password crashed today on Windows 10. I got the below dialogue and from the event viewer I discovered it was 1Password.

It seems to be working now but wondering if this may help in developing a fix?


1Password Version: 7.9.828
Extension Version: Not Provided
OS Version: Windows 10 21H1

Comments

  • Jack.P_1PJack.P_1P

    Team Member

    Hi @tony359:

    I'm sorry you ran into a crash here. If it does occur again, I'd like to ask you to create a diagnostics report from your Windows PC:

    Sending Diagnostics Reports (Windows)

    Attach the diagnostics to an email message addressed to [email protected].

    With your email please include:

    You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. This will let us take a closer look as to what could have been the cause here. Thanks!

  • tweetortweetor
    Community Member

    Having exactly the same issue. Reported through the app multiple times.

  • tweetortweetor
    Community Member
    edited February 21

    Update: for me, upgrading the graphic card driver (GeForce) has fixed the issue

  • tweetortweetor
    Community Member

    Still, the mouse pointer seems kind of laggy within the 1Password Windows app

  • tweetortweetor
    Community Member

    Ok, scratch that. Hadn't noticed there is a version 8 out. The update in 7 said I was on the latest version still...

  • Jack.P_1PJack.P_1P

    Team Member

    Hey @tweetor:

    1Password 7 isn't configured to automatically update to 1Password 8 just yet. Did updating to 1Password 8 improve your state of play? Let me know!

    Jack

  • tweetortweetor
    Community Member

    Yes, the update to v8 fixed it. Although it still seems a little laggy when the mouse pointer moves across items in 1P. But that is minimal and could very well be a very subjective perception. At least it doesn't crash anymore. Note: I did first upgrade the GeForce driver, then upgraded 1P to v8, then Windows Updates which upgraded me to Win11, then I also deinstalled the Logitech Options program (keyboard Logi Craft and Mouse) due to a LogiOverlay error at shutdown. Now everything works fine again.

  • Jack.P_1PJack.P_1P

    Team Member

    Hi @tweetor:

    I'm glad to hear that updating to 1Password 8 improved your state of play. Please get in touch if you need anything in the future! 😀

    Jack

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