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1Password 6 to 1Password 7 problem

unicode
unicode
Community Member
in 1Password 3 – 7 for Mac

Dear 1P support team,

My son installed me, many years ago, your software. It's 1password 6, I don't know the exact version.
Since then I have been storing all my passwords and personal information there.
I also purchased the 1password iPhone app to be able to sync between the mac and the iPhone.

Today my Macbook crashed and I had to restart it. Now the app fails to open. It stated that "1password application cannot be opened" and I get the error attached as a photo.

I have attachments, like documents and photos, in several entries that are synched with my iPhone. I see that my version is not in the cloud, it seems to be stored locally.

I do not have a backup though all my 1password users, passwords and docs are still accesible through the 1Password app (as it was synchronized). What should I do? How can I get make 1password work again so I can save my backup and switch to your newer application? It worked earlier today and suddenly stopped working. I'm also buying a new Macbook computer.

Is there any way I can export my iPhone 1password stored data to the 1password cloud?

Looking forward to your reply as I'm desperate and don't know how to proceed.

Warm regards

1Password Version: 6.8.1
Extension Version: Not Provided
OS Version: Not Provided

Comments

  • unicode
    unicode
    Community Member

    By the way, this is the error I keep getting:

    Process: 1Password 6 [2687]
    Path: /Users/USER/Downloads/1Password 6.app/Contents/MacOS/1Password 6
    Identifier: com.agilebits.onepassword4
    Version: ???
    Code Type: X86-64 (Native)
    Parent Process: ??? [1]
    Responsible: 1Password 6 [2687]
    User ID: 501

    Date/Time: 2022-02-21 18:29:26.262 +0100
    OS Version: Mac OS X 10.13.1 (17B1003)
    Report Version: 12
    Bridge OS Version: 3.0 (14Y661)
    Anonymous UUID: 39DBDBF4-C440-C3A4-6438-AF58E6984EDA

    Sleep/Wake UUID: 438F3719-1E71-454D-8129-3A5F985BFE0E

    Time Awake Since Boot: 5600 seconds
    Time Since Wake: 860 seconds

    System Integrity Protection: enabled

    Crashed Thread: 0

    Exception Type: EXC_CRASH (Code Signature Invalid)
    Exception Codes: 0x0000000000000000, 0x0000000000000000
    Exception Note: EXC_CORPSE_NOTIFY

    Termination Reason: Namespace CODESIGNING, Code 0x1

    kernel messages:

    VM Regions Near 0 (cr2):
    -->
    __TEXT 000000010f672000-000000010f920000 [ 2744K] r-x/rwx SM=COW

    Thread 0 Crashed:
    0 ??? 0x0000000112f7319c _dyld_start + 0

    Thread 0 crashed with X86 Thread State (64-bit):
    rax: 0x0000000000000000 rbx: 0x0000000000000000 rcx: 0x0000000000000000 rdx: 0x0000000000000000
    rdi: 0x0000000000000000 rsi: 0x0000000000000000 rbp: 0x0000000000000000 rsp: 0x00007ffee058dc20
    r8: 0x0000000000000000 r9: 0x0000000000000000 r10: 0x0000000000000000 r11: 0x0000000000000000
    r12: 0x0000000000000000 r13: 0x0000000000000000 r14: 0x0000000000000000 r15: 0x0000000000000000
    rip: 0x0000000112f7319c rfl: 0x0000000000000200 cr2: 0x0000000000000000

    Logical CPU: 0
    Error Code: 0x00000000
    Trap Number: 0

    Binary Images:
    0x10f672000 - 0x10f91fff7 +??? (0) <279B3DE3-4D58-34D8-9FF5-5F2AFBD86132> (null)
    0x112f72000 - 0x112fbc98f +??? (519.2.1) (null)

    External Modification Summary:
    Calls made by other processes targeting this process:
    task_for_pid: 0
    thread_create: 0
    thread_set_state: 0
    Calls made by this process:
    task_for_pid: 0
    thread_create: 0
    thread_set_state: 0
    Calls made by all processes on this machine:
    task_for_pid: 26847
    thread_create: 0
    thread_set_state: 0

    VM Region Summary:
    ReadOnly portion of Libraries: Total=3420K resident=0K(0%) swapped_out_or_unallocated=3420K(100%)
    Writable regions: Total=8408K written=0K(0%) resident=0K(0%) swapped_out=0K(0%) unallocated=8408K(100%)

                                VIRTUAL   REGION

    REGION TYPE SIZE COUNT (non-coalesced)
    =========== ======= =======
    STACK GUARD 56.0M 2
    Stack 8192K 2
    __DATA 944K 5
    __LINKEDIT 376K 3
    __TEXT 3044K 3
    shared memory 8K 3
    =========== ======= =======
    TOTAL 68.3M 12

    Model: MacBookPro14,3, BootROM MBP143.0167.B00, 4 processors, Intel Core i7, 2,9 GHz, 16 GB, SMC 2.45f0
    Graphics: Intel HD Graphics 630, Intel HD Graphics 630, Built-In
    Graphics: Radeon Pro 560, Radeon Pro 560, PCIe, 4 GB
    Memory Module: BANK 0/DIMM0, 8 GB, LPDDR3, 2133 MHz, 0x80CE, 0x4B3445424533303445422D45474347202020
    Memory Module: BANK 1/DIMM0, 8 GB, LPDDR3, 2133 MHz, 0x80CE, 0x4B3445424533303445422D45474347202020
    AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0x173), Broadcom BCM43xx 1.0 (7.77.37.2.1a3)
    Bluetooth: Version 6.0.0f1, 3 services, 27 devices, 1 incoming serial ports
    Network Service: USB 10/100/1000 LAN, Ethernet, en8
    Network Service: Wi-Fi, AirPort, en0
    USB Device: USB 3.0 Bus
    USB Device: Cable Matters USB-C Video Cable
    USB Device: iBridge
    USB Device: USB2734
    USB Device: USB Receiver
    USB Device: 4-Port USB 2.0 Hub
    USB Device: Hub Controller
    USB Device: Extreme SSD
    USB Device: USB5734
    USB Device: 4-Port USB 3.0 Hub
    USB Device: USB 10/100/1000 LAN
    Thunderbolt Bus: MacBook Pro, Apple Inc., 22.3
    Thunderbolt Bus: MacBook Pro, Apple Inc., 22.3

  • Jack.P_1P
    Jack.P_1P

    Hey @unicode:

    I'm sorry you're running into trouble here with 1Password 6. To help you get sorted out and get all of your data migrated into a 1Password account, I'd like to get you connected with one of our migration specialists.

    Please send an email to support@1password.com with a link to this thread. After emailing in, you'll receive a reply from BitBot with a support ID that looks like [#ABC-12345-678]. Post that here, and I'll be able to connect your thread here with your email conversation. Cheers!

    Jack

  • unicode
    unicode
    Community Member

    Thank you Jacky, will do so. I'm also in touch with the commercial department to switch the new online version in the cloud. I'm a bit concerned about privacy but I can talk with them about that.

    I got an ID of support before, you can check it here: #NIK-73742-515

  • unicode
    unicode
    Community Member

    I found a folder here with many backups:

    ~/Library/Application Support/1Password 4/Backups

    It looks like this:

    I guess the last file is the last back-up, right? Can I restore based on that one?

  • ag_tommy
    ag_tommy

    @unicode

    To prevent duplication of efforts please continue the discussion with us via email.

  • unicode
    unicode
    Community Member

    ok, looking forward to the reply. Regards

  • unicode
    unicode
    Community Member

    I'm still looking forward to a reply, sent another e-mail. Regards

  • Jack.P_1P
    Jack.P_1P

    Hi @unicode:

    Thanks for following up. As Tommy mentioned, handling this over email would be the best bet now. Please keep an eye out for our reply over email. Thanks!

    Jack

  • unicode
    unicode
    Community Member

    Noted Jack. I'll keep checking.

    Best regards!

This discussion has been closed.