Install halt for permissions

Mario Tosto

Trying to install and launch 3.8.21 and get message that "permissions to write to the application's directory." Never had this problem before with other updates. Don't know what to do as the message is cut off.

khad

Are you able to open 1Password at all? If so, try resetting folder permissions from the Help > Troubleshooting menu.

If that doesn't work, try just downloading a fresh copy directly from our website.

1. Visit the 1Password download page:
   http://agilebits.com/downloads
2. Click on the "Download Now" button under "1Password 3"
3. Quit your web browser and 1Password, if it's running
4. Drag the newly downloaded version of 1Password to the same location as any previous one -- replacing it
5. Run 1Password at least once and then your web browser

Your information is stored in a data file separate from the application, so it will not be harmed by this procedure.

If you're still having trouble, could you please send us a Diagnostics Report?

Download the 1Password Troubleshooting utility and follow the instructions to generate the report.

Then attach the entire file to an email to us: support@ agilebits .com

Please do not post your Diagnostics Report in the forums, but please do include a link to this thread in your email so that we can "connect the dots" when we see your Diagnostics Report in our inbox.

Once we see the report we should be able to better assist you. Thanks in advance!