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1 Password Safari Extension not working after OSX update

matthemole
matthemole
Community Member
in 1Password 3 – 7 for Mac

Hi Guys

I updated my mountain lion install and since doing so when I click on the browser extension box it doesn't have any entries in it???

Has anyone else had this problem and can help me with a fix?

Cheers

Mat

Comments

  • khad
    khad
    1Password Alumni

    Hi Mat,

    Thanks for taking the time to contact us. I'm sorry that you are having some trouble.

    Please try restarting 1Password's helper. In the main 1Password application, select Help > Troubleshooting > Restart Helper from the menu bar.

    Is all your data showing up in the main 1Password application? If so, try removing the Safari extension and then reinstalling it.

    If you're still having trouble, could you please send us a Diagnostics Report?

    Download the 1Password Troubleshooting utility and follow the instructions to generate the report.

    Then attach the entire file to an email to us: support@ agilebits .com

    Please do not post your Diagnostics Report in the forums, but please do include a link to this thread in your email so that we can "connect the dots" when we see your Diagnostics Report in our inbox.

    Once we see the report we should be able to better assist you. Thanks in advance!

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