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Problem when attempting to add item to Safari!

Dennism633
Dennism633
Community Member
in 1Password 3 – 7 for Mac

Just downloaded 1Password from their web site. It asks do i want to install their extension into Safari and I click yes, but then it comes up and keeps asking me over and over again. I looked into the Safari extensions and it is not there, any ideas?

THANKS

Comments

  • MrC
    MrC
    Volunteer Moderator

    I had to manually install to get around this. Manually download and install in Safari from here:

    https://agilebits.com/extensions/mac/index.html

  • khad
    khad
    1Password Alumni

    @Dennism633, it sounds like a component from a very old version of 1Password may be loading in your system.

    To help us track down the issue more quickly, could you please send us a Diagnostics Report and screenshot of the message?

    Download the 1Password Troubleshooting utility and follow the instructions to generate the report.

    Then attach the entire file to an email to us: support@ agilebits .com

    Please do not post your Diagnostics Report in the forums, but please do include a link to this thread in your email so that we can "connect the dots" when we see your Diagnostics Report in our inbox.

    Once we see the report we should be able to better assist you. Thanks in advance!

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