Read first: Previous version support information

Changes for Mac 3.28.21 (build #32009)

Britt Stitt
Britt Stitt
in 1Password 3 – 7 for Mac

Mac asked me to update 1P3. When I followed link, turns out there had been 35 updates I had never picked up. In attempting to do this 1P3 says: "An error occurred while extracting the archive. Please try again."

Trying again is not working. Where can I get this issue solved please?

Comments

  • khad
    khad
    1Password Alumni

    It sounds like your 1Password installation may be damaged. This can affect its ability to start properly, its integration with web browsers, and its ability to automatically update. To resolve this:

    1. Visit the 1Password download page:
      http://agilebits.com/downloads
    2. Click on the "Download Now" button under "1Password 3"
    3. Quit your web browser and 1Password, if it's running
    4. Drag the newly downloaded version of 1Password to the same location as any previous one -- replacing it
    5. Run 1Password at least once and then your web browser

    Your information is stored in a data file separate from the application, so it will not be harmed by this procedure.

    If we can be of further assistance, please let us know. We are always here to help!

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