Hi,
I'm often seeing this: I open a page in Firefox (v98.0.1), type Cmd-\ to autofill a login, but a pop-up appears telling me to install the 1password extension. But the extension is already installed - forum won't let me attach a screenshot for proof.
Please advice.
1Password Version: 7.9.3
Extension Version: 2.3.0
OS Version: macOS 12.3
Hi @pzac, it sounds like the extension is unable to communicate with the app to use the CMD+\ shortcut properly. Could you try the following to see if it helps?
Let us know how that goes!
Hi,
\n\nI'm often seeing this: I open a page in Firefox (v98.0.1), type Cmd-\\ to autofill a login, but a pop-up appears telling me to install the 1password extension. But the extension is already installed - forum won't let me attach a screenshot for proof.
\n\nPlease advice.
\n\n1Password Version: 7.9.3
\nExtension Version: 2.3.0
\nOS Version: macOS 12.3
Hi,
\n\nI'm often seeing this: I open a page in Firefox (v98.0.1), type Cmd-\\ to autofill a login, but a pop-up appears telling me to install the 1password extension. But the extension is already installed - forum won't let me attach a screenshot for proof.
\n\nPlease advice.
\n\n1Password Version: 7.9.3
\nExtension Version: 2.3.0
\nOS Version: macOS 12.3
@pzac You're welcome!
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\n","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:116094_1"},"latestVersion":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}}},"ModerationData:moderation_data:116093":{"__typename":"ModerationData","id":"moderation_data:116093","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:116093":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:-1"},"id":"message:116093","revisionNum":1,"uid":116093,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:1password"},"parent":{"__ref":"ForumTopicMessage:message:116091"},"conversation":{"__ref":"Conversation:conversation:116091"},"subject":"Re: Popup asks to install Firefox extension, but it's already installed","moderationData":{"__ref":"ModerationData:moderation_data:116093"},"body":"That did the trick, thank you!
","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"32","kudosSumWeight":0,"repliesCount":0,"postTime":"2022-03-28T02:38:49.000-04:00","lastPublishTime":"2022-03-28T02:38:49.000-04:00","metrics":{"__typename":"MessageMetrics","views":1},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:discuss/community:cuxzj43862board:1password/message:116091/message:116093","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"readOnly":false,"editFrozen":false,"body@stringLength":"37","rawBody":"That did the trick, thank you!
\n","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:116093_1"},"latestVersion":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}}},"ModerationData:moderation_data:116092":{"__typename":"ModerationData","id":"moderation_data:116092","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:116092":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:-1"},"id":"message:116092","revisionNum":1,"uid":116092,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:1password"},"parent":{"__ref":"ForumTopicMessage:message:116091"},"conversation":{"__ref":"Conversation:conversation:116091"},"subject":"Re: Popup asks to install Firefox extension, but it's already installed","moderationData":{"__ref":"ModerationData:moderation_data:116092"},"body":"Hi @pzac, it sounds like the extension is unable to communicate with the app to use the CMD+\\ shortcut properly. Could you try the following to see if it helps?
\n\nLet us know how that goes!
","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"203","kudosSumWeight":0,"repliesCount":0,"postTime":"2022-03-24T02:53:10.000-04:00","lastPublishTime":"2022-03-24T02:53:10.000-04:00","metrics":{"__typename":"MessageMetrics","views":1},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:discuss/community:cuxzj43862board:1password/message:116091/message:116092","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"readOnly":false,"editFrozen":false,"body@stringLength":"651","rawBody":"Hi @pzac, it sounds like the extension is unable to communicate with the app to use the CMD+\\ shortcut properly. Could you try the following to see if it helps?
\n\nLet us know how that goes!
\n","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:116092_1"},"latestVersion":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}}},"CachedAsset:text:en_US-components/community/NavbarDropdownToggle-1742479763300":{"__typename":"CachedAsset","id":"text:en_US-components/community/NavbarDropdownToggle-1742479763300","value":{"ariaLabelClosed":"Press the down arrow to open the menu"},"localOverride":false},"CachedAsset:text:en_US-components/messages/EscalatedMessageBanner-1742479763300":{"__typename":"CachedAsset","id":"text:en_US-components/messages/EscalatedMessageBanner-1742479763300","value":{"escalationMessage":"Escalated to Salesforce by {username} on {date}","viewDetails":"View Details","modalTitle":"Case Details","escalatedBy":"Escalated by: ","escalatedOn":"Escalated on: ","caseNumber":"Case Number: ","status":"Status: ","lastUpdateDate":"Last Update: ","automaticEscalation":"automatic escalation","anonymous":"Anonymous"},"localOverride":false},"CachedAsset:text:en_US-components/users/UserLink-1742479763300":{"__typename":"CachedAsset","id":"text:en_US-components/users/UserLink-1742479763300","value":{"authorName":"View Profile: {author}","anonymous":"Anonymous"},"localOverride":false},"CachedAsset:text:en_US-shared/client/components/users/UserRank-1742479763300":{"__typename":"CachedAsset","id":"text:en_US-shared/client/components/users/UserRank-1742479763300","value":{"rankName":"{rankName}","userRank":"Author rank {rankName}"},"localOverride":false},"CachedAsset:text:en_US-components/messages/MessageTime-1742479763300":{"__typename":"CachedAsset","id":"text:en_US-components/messages/MessageTime-1742479763300","value":{"postTime":"Published: {time}","lastPublishTime":"Last Update: {time}","conversation.lastPostingActivityTime":"Last posting activity time: {time}","conversation.lastPostTime":"Last post time: {time}","moderationData.rejectTime":"Rejected time: {time}"},"localOverride":false},"CachedAsset:text:en_US-components/messages/MessageSolvedBadge-1742479763300":{"__typename":"CachedAsset","id":"text:en_US-components/messages/MessageSolvedBadge-1742479763300","value":{"solved":"Solved"},"localOverride":false},"CachedAsset:text:en_US-components/messages/MessageSubject-1742479763300":{"__typename":"CachedAsset","id":"text:en_US-components/messages/MessageSubject-1742479763300","value":{"noSubject":"(no subject)"},"localOverride":false},"CachedAsset:text:en_US-components/messages/MessageBody-1742479763300":{"__typename":"CachedAsset","id":"text:en_US-components/messages/MessageBody-1742479763300","value":{"showMessageBody":"Show More","mentionsErrorTitle":"{mentionsType, select, board {Board} user {User} message {Message} other {}} No Longer Available","mentionsErrorMessage":"The {mentionsType} you are trying to view has been removed from the community.","videoProcessing":"Video is being processed. 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