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Former Member's avatar
Former Member
3 years ago

Safari Extension Stopped Working

I'm not sure if this is a beta issue or not.

I'm running the Mac v8 version, and the safari extension disappeared from Safari overnight. It's not even showing in Safari Preference -> Extensions. I uninstalled the extension and reinstalled it, and rebooted, no luck.

1Password Version: 8.7.0 80700012
Extension Version: 2.3.1
OS Version: 12.3

betas
  • Former Member's avatar
    Former Member
    3 years ago

    That did it!! Hallelujah!!

    Thanks!

  • Jack_P_1P's avatar
    Jack_P_1P
    Icon for 1Password Team rank1Password Team
    3 years ago

    Hey @Freesundae:

    Thanks for confirming. Let's try refreshing Safari's extension registrations. To do this, follow these steps:

    1. Close all open web browsers.
    2. Open the Terminal app on your Mac: https://support.apple.com/guide/terminal/open-or-quit-terminal-apd5265185d-f365-44cb-8b09-71a064a42125/mac
    3. Paste the following into Terminal and then press enter to run the command: /System/Library/Frameworks/CoreServices.framework/Frameworks/LaunchServices.framework/Support/lsregister -f -R /Applications/Safari.app
    4. Open Safari and try to enable 1Password for Safari again.

    Let me know how you get on with that!

    Jack

  • Former Member's avatar
    Former Member
    3 years ago

    That's correct, and it's still not showing. It disappeared overnight. At least that's what I've narrowed the disappearance down to Thursday the 24th into Friday the 25th.

  • PeterG_1P's avatar
    PeterG_1P
    Icon for 1Password Team rank1Password Team
    3 years ago

    Hi @Freesundae, I'm very sorry to learn of this.

    To make sure I understand correctly: is it true that the extension is still not showing in Safari's Preferences > Extensions menu even though you re-installed it? Did it disappear between reboots?

    This is of course not expected behavior, but we'll be happy to help resolve it for you. Thanks for helping us get a sense of the issue so we can provide the best assistance. 😃