Shortcut takes over
makason
The new version has a keyboard shortcut Command-Shift X to bring up one pass. This is also strikethrough in google docs, which I use all the time. I tried to disable in preferences, but didnʻt find it. I tried to overwrite it but it didnʻt work. Can this be disabled or set back to the one I prefer? Thanks!
1Password Version: Not Provided
Extension Version: Not Provided
OS Version: Not Provided
Comments
Team Member
Hi @makason! We are aware that our default Command+Shift+X shortcut to open 1Password in Chrome is also used as a shortcut for strikethrough in Google Docs. We're keeping track of how many users run into this, and I can certainly add your comment here to our internal ticket.
In the meantime, there are a couple ways to avoid the conflict if you use Google Docs often. The first is to use the 1Password app along with the extension and to enable the browser integration feature. With the browser integration feature enabled, the shortcut to open the extension falls back to the shortcut set up in the 1Password app, which is Command+\ on Mac and CTRL+/ in Windows.
To enable the browser integration feature:
To customize the shortcut from the 1Password app:
If you do not use the 1Password app and keep the browser integration off, you can update the Command+Shift+X shortcut by going to the extension settings:
I hope that helps @makason! Let us know if you have any other questions.
ref: dev/core/core#8796
Just came here to make this same complaint! I use that shortcut ALL THE TIME in google docs so this is really annoying especially since it wasn't an issue with previous versions of 1password. Can we at least make it customizable (i use safari). The fixes mentioned above do not work. The only thing that does for now is turning off the 1password extension in safari.
ARRGH - your solution does not work! You've really goofed up my editing in G-docs (Safari) with the strike-through option. Wish I had never updated 1Password app!!
Team Member
Hi @illuminella:
I've added you to the issue we have tracking this. While I can't promise anything, it's something we're aware of.
Jack
ref: dev/core/core#8796
Just wanted to pop in to say that changing the Extensions shortcut settings within Chrome did work for me. (Go to chrome://extensions/shortcuts or follow the 3 steps in the last suggestion from @Joy_1P ).
What threw me off from the solution mentioned above is that I do use the 1password app and have the browser integration on — so that was rather confusing.
I have the same issue: I want to use the strikethrough feature in Google Docs and the instructions above either don't make sense or do not work. tx
That's what I see
Team Member
Hey @jpnet, the steps above were for 1Password 7, but it looks like you have 1Password 8, which is a bit different. To get things working with a different shortcut, you can make the following update from the 1Password 8 app:
Here is a screenshot: https://share.cleanshot.com/vOj8PK
Let me know if you have any other questions.
Thanks for this. It works now.
Team Member
On behalf of Joy, you're welcome.
This was quite annoying. The workaround needs to be very public with the installation instructions.
This still doesn't work on a mac w/ the safari 1p extension running. Cmd-shift-x opens the 1password extension still and won't do strikethrough in google docs.
Just wanted to shout out thanks again for the variety of solutions proposed. In 2022, I fixed the issue using Mac preferences. The problem just started to reoccur again a couple weeks ago. Nothing changed on the mac side, so changed the 'open' preference in the browser app preferences to something else and now my strike through works again.
I don't understand...this doesn't work with safari still as far as I can tell. Does it? If so please tell me how.
+1, I'm a professional writer working almost exclusively in google docs. This is so disruptive to my workflow that I would happily migrate to an entirely different password manager or disable the browser extension if my IT team would let me. Please at least give me the option to customize the shortcut on the 1P side.
Team Member
Thank you folks. I've passed on your thoughts to the team.
ref: dev/core/core#8796
Changing the Keyboard shortcut for the browser extension works for a period of time and then eventually, inevitably switches back to Command-Shift X. Approximately once every three weeks or so. Please, let me remove the keyboard shortcut entirely and permanently, I never want this to pop up, especially when using Google Docs.
Team Member
Hey @saro, it's strange that the keyboard shortcut switches back to Command-Shift-X. I've never encountered the keyboard shortcuts changing without making updates to them myself.
What browser are you using? Do you clear your browsing data on a regular basis? Do you notice any other changes in your extension settings when the keyboard shortcut switches back?
Hello, I am using Chrome on macOS. I do not notice any other changes in my extension settings.
Team Member
Thanks for getting back to us @saro.
Do you notice anything else happen when it switches back? Are you clearing your browsing data? Is this happening after an update or does it just seem sporadic?
It would be good if we could pinpoint exactly when this is happening so we can file an issue with our team to see if we can improve the behaviour in certain scenarios.
Please please please make it so the shortcut can also be changed in Safari!
Team Member
Hi @Chipito in Safari specifically, there is a limitation which prevents us from allowing the command+shift+x shortcut to be customized or removed. We have an internal issue open about this, and our developers are working with our friends at Apple to see if improvements can be made in a future update to 1Password. We sincerely apologize for any interruption in your workflow caused by this.
For now, I recommend using Google Docs in another browser, such as Chrome, Brave, or Firefox. If you install 1Password in those other browsers, it would be possible to update the command+shift+x shortcut so that it does not conflict with existing shortcuts.
I hope that workaround can improve your experience. Let us know if you have any other questions.
Oh thanks so much for the update @Joy_1P ... that's the most specific response we've gotten and I'm glad to know there's still a glimmer of hope one day. In the meantime I'm just sticking with disabling the 1P safari extension.
Team Member
@Chipito you are welcome. If you have any other questions or concerns, please don't hesitate to reach out again. Have a good day.