Can't install 7, 6 not working, 1P mini won't close

aliciajdev
aliciajdev
Community Member
edited April 2022 in Mac

1P 6 won't open on my mac so I started the process of installing 7. The installation process for 7 won't finish because 1P mini is still running. As seen in this thread https://1password.community/discussion/96819/cannot-install-version-7-because-1password-mini-wont-quit the solution is to close 1P mini from 1P 6 but my v6 doesn't open.

1Password Version: 6
Extension Version: Not Provided
OS Version: Not Provided
Referrer: forum-search:v6 won't open on mac

Comments

  • Dave_1P
    Dave_1P

    Hello @aliciajdev! 👋

    I'm sorry to hear that you're running into trouble while upgrading to 1Password 7 for Mac. I'd like to ask you to create a diagnostics report from your Mac:

    Sending Diagnostics Reports (Mac)

    Attach the diagnostics to an email message addressed to support+forum@1password.com.

    With your email please include:

    The report will be in zip format. Please send the entire file.

    You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!

  • aliciajdev
    aliciajdev
    Community Member

    @Dave_1P

    Thank you for your clear instructions, I sent the email and this is my support id: [#GZW-13739-298]

  • Alvin.L_1P
    Alvin.L_1P

    Hey @aliciajdev:

    I've located the ticket and sent you a reply. Let's continue our conversion there. 😊

    ref: GZW-13739-298

This discussion has been closed.