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Forum Discussion
Can't install 7, 6 not working, 1P mini won't close
1P 6 won't open on my mac so I started the process of installing 7. The installation process for 7 won't finish because 1P mini is still running. As seen in this thread https://1password.community/discussion/96819/cannot-install-version-7-because-1password-mini-wont-quit the solution is to close 1P mini from 1P 6 but my v6 doesn't open.
1Password Version: 6
Extension Version: Not Provided
OS Version: Not Provided
Referrer: forum-search:https://1password.community/search?Search=v6%20won't%20open%20on%20mac
3 Replies
Alvin_L_1P1Password Team
Hey @aliciajdev:
I've located the ticket and sent you a reply. Let's continue our conversion there. 😊
ref: GZW-13739-298
Thank you for your clear instructions, I sent the email and this is my support id: [#GZW-13739-298]
- 1P_Dave
Moderator
Hello @aliciajdev! 👋
I'm sorry to hear that you're running into trouble while upgrading to 1Password 7 for Mac. I'd like to ask you to create a diagnostics report from your Mac:
Sending Diagnostics Reports (Mac)
Attach the diagnostics to an email message addressed to
support+forum@1password.com.With your email please include:
- A link to this thread: https://1password.community/discussion/128515/cant-install-7-6-not-working-1p-mini-wont-close
- Your forum username:
aliciajdev - Please do not post your diagnostic report to the forum. This is for your privacy and security.
The report will be in zip format. Please send the entire file.
You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!
