Paid ipassword no longer works in chome browser

gracegyugracegyu
Community Member

I bought 1passwords a long time ago and have been using it. membership is not. It's been working fine on my Mac so far. However, since a few days ago, the error in the figure below has occurred and it can no longer be used in Chrome browser.
What's the matter?


1Password Version: 6.8.9
Extension Version: 4.7.5.90
OS Version: macOS 12.2.1

Comments

  • Jack.P_1PJack.P_1P

    Team Member
    edited April 4

    Hi @gracegyu:

    Thanks for reaching out. On March 15, Google released Chrome 99, which contained a new code signing certificate. Because of this change, 1Password 6 for Mac no longer works in Chrome 99 or later. The last major update to 1Password 6 for Mac was almost 4 years ago, and as 1Password is a security product, we strongly recommend keeping it up to date.

    Reaching out to our migrations team directly at [email protected] for help migrating to a 1Password account would be your best bet. Additionally, they'll be able to get you set with our trade-in offer, which is 50% off your 1Password membership for three years. After emailing in, you'll receive a reply from BitBot with a support ID that looks something like [#ABC-12345-678]. Post that here, and I'll be able to connect the dots and locate your email conversation.

    Jack

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