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JoeBloeC7's avatar
JoeBloeC7
New Contributor
3 years ago

1Password for Safari extension stopped working

I just updated to 1Password 8 version 8.7.0-41. The 1Password for Safari icon in the Safari toolbar disappeared. When I go to Safari, Preferences, Extensions, the 1Password extension is no longer listed. I uninstalled and reinstalled both apps to no avail. I am using a 2021 M1 iMac running macOS 12.3.1. The Safari extension app is running but it does not function at all.

For comparison, I just did the exact same update on my older 2017 Intel iMac running the same software and it works normally!

Any advice?

1Password Version: 8.7.0-41
Extension Version: 2.3.1
OS Version: macOS 12.3.1

browser extension
  • JoeBloeC7's avatar
    JoeBloeC7
    New Contributor
    3 years ago

    I wiped my hard drive and reinstalled the MacOS along with 1Password 8 beta and now all is well. I do not know what caused the program to malfunction.

  • Jack_P_1P's avatar
    Jack_P_1P
    Icon for 1Password Team rank1Password Team
    3 years ago

    Hey @eishapiro:

    This appears to be a known bug with macOS and Safari Web Extensions, I'm sincerely sorry that you had to go the route of reinstalling macOS. I'll leave the steps to resolve this here, in case it happens again.

    1. Close all open web browsers.
    2. Open the Terminal app on your Mac: https://support.apple.com/guide/terminal/open-or-quit-terminal-apd5265185d-f365-44cb-8b09-71a064a42125/mac
    3. Paste the following into Terminal and then press enter to run the command: /System/Library/Frameworks/CoreServices.framework/Frameworks/LaunchServices.framework/Support/lsregister -f -R /Applications/Safari.app
    4. Open Safari and try to enable 1Password for Safari again.

    Jack

  • Former Member's avatar
    Former Member
    3 years ago

    Hello,

    having the same issue, this hint doesn't work for me (and I do not want to wipe my whole harddrive ;-) ). Is there anything else I could do?

    j.

  • Former Member's avatar
    Former Member
    3 years ago

    Well I was having the same issue and the steps provided above did work for me fortunately :) Thanks

  • PeterG_1P's avatar
    PeterG_1P
    Icon for 1Password Team rank1Password Team
    3 years ago

    Hi @SABiltongHunter - excellent to know that the steps Jack provided have helped here!

    @judgensen - since this issue has persisted for you, could you send a brief email to support+x@1Password.com, with a link to this thread? That way, our specialists can help look into the details of your setup and figure out what might be causing an issue. Thank you! 👍

  • Former Member's avatar
    Former Member
    3 years ago

    Hello PeterG_1P ,
    thanks for your advice. 1P just released an update for their beta so I took this opportunity to follow the steps above and re-installed 1P beta. Now it works again. Which means I am happy but I cannot help to identify what happened. 🤷🏻‍♂️

  • PeterG_1P's avatar
    PeterG_1P
    Icon for 1Password Team rank1Password Team
    3 years ago

    Hi @judgensen, first - it's great to know that the re-install has resolved the issue for you. We're happy this issue is no longer a factor for you! 🥳

    If you'd like us to follow up in-depth, we likely still can. Diagnostics from the app (and your browser) may still have data that we could use to identify the issue, and we'd be happy to take a look at that.

    But I'd like to stress that this is completely optional - and if you'd just like to enjoy the resolution of the issue and move on, that's of course OK too. Congrats again!

  • Former Member's avatar
    Former Member
    3 years ago

    How can I get these diagnostics?