1Password in Firefox uses a lot of CPU

kevinbreit
kevinbreit
Community Member
in 1Password in the Browser

I am running 1P 8 beta on macOS in Firefox and finding the extension frequently ends up using a lot of CPU. Right now, with a single tab open, Firefox is showing 108% and there are probably 20+ 1Password processes, each using around 8% of CPU. Closing all Firefox windows doesn't reduce CPU usage and it's only temporarily solved by disabling the 1P extension or restarting Firefox. This wasn't a problem under 1P 7 and only started with 1P 8.

1Password Version: 80700028
Extension Version: 2.3.2
OS Version: macOS 11.6.5 Intel

Comments

  • paul.m_1p
    paul.m_1p
    1Password Alumni
    edited April 2022

    Hi @kevinbreit ! Thanks for reaching out to us here. I'm sorry you're running into this. We've seen some similar issues with 1Password 7, but I personally haven't seen anything like this with 1Password 8. What is the Process Name that is excessively spawning?

    Thanks!

  • kevinbreit
    kevinbreit
    Community Member
    edited April 2022

    Thanks @paul.m_1p for the response. The process name is 1Password. I worked all day and it was fine but went away for a while and it started giving me the problem. As of right now there are 2 1Password processes and it's showing one is at 48.4% of CPU and the other is 48.8%. Note, I'm not doing anything with 1Password right now. A few anecdotal theories:

    • I spent a lot of time on VPN. The VPN will disconnect if I sleep the system for long enough. I wonder if this is contributing to it somehow.
    • Sleeping may trigger this bug but like the first theory, more experimentation is needed.

    As an experiment, I just loaded a new tab and loaded a website I knew I'd have to sign into. I clicked "Sign in" and sure enough another 1Password processes spawned. After I haven't even logged in fully (only at password window on the website) but I am now up to 6 1Password processes. Each are using approximately 33% of CPU and my fan is running. And something I can reproduce is when I quit Firefox due to it making my fan run a lot, 1Password always shows the "Report Crash" dialog.

  • paul.m_1p
    paul.m_1p
    1Password Alumni
    edited April 2022

    Hey @kevinbreit

    I appreciate you taking the time to provide all these details. What you're seeing certainly is odd, and not expected for sure. At this point I think it's worth it for us to take a closer look at the logging from the browser extension and the Mac app, just in case anything sticks out.

    Can you re-create the behaviour you've described, and then create a diagnostics report from your Mac, and a console log from your browser? Here's some steps:

    Attach the diagnostics to an email message addressed to support+forum@1password.com.

    With your email please include:

    You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!

  • kevinbreit
    kevinbreit
    Community Member

    The number is [#LAF-88545-471]. Please confirm you received this. Thank you.

  • Nhat_Nguyen
    Nhat_Nguyen

    Hello @kevinbreit, Thank you very much for reaching out to us via email. Let us continue our conversations there, and we can update the results here later.

    ref: LAF-88545-471

This discussion has been closed.